Genesys Cloud Systems Engineer
2 weeks ago
About the Role:
Lightspeed is seeking an experienced Genesys Cloud Specialist to support the ongoing maintenance and transition to the Genesys Cloud platform.
- Design and implement Genesys Cloud environment configuration, implementation, and deployment to production.
- Partner with product managers and product owners to understand business needs and develop solutions.
- Work with technical teams to design, develop, and maintain IVRs, call flows, and reports.
- Assist with the implementation of Outbound dialing, SMS campaigns, Workforce Management, and Advanced Reporting.
Requirements:
- 5+ years of experience in information technology, ITIL/ITSM, and/or technical operations.
- Strong experience with Cloud enablement of contact center solutions.
- Experience architecting and designing complex queuing/routing, call flows, and conversational flows.
Assets:
- Experience with Genesys Cloud or equivalent.
- Experience with Amazon Web Services (AWS), Amazon Connect, Outreach, Fuze, Vonage, and Aircall.
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