Genesys Cloud Systems Engineer

2 weeks ago


Old Toronto, Canada Lightspeed Full time

About the Role:

Lightspeed is seeking an experienced Genesys Cloud Specialist to support the ongoing maintenance and transition to the Genesys Cloud platform.

  • Design and implement Genesys Cloud environment configuration, implementation, and deployment to production.
  • Partner with product managers and product owners to understand business needs and develop solutions.
  • Work with technical teams to design, develop, and maintain IVRs, call flows, and reports.
  • Assist with the implementation of Outbound dialing, SMS campaigns, Workforce Management, and Advanced Reporting.

Requirements:

  • 5+ years of experience in information technology, ITIL/ITSM, and/or technical operations.
  • Strong experience with Cloud enablement of contact center solutions.
  • Experience architecting and designing complex queuing/routing, call flows, and conversational flows.

Assets:

  • Experience with Genesys Cloud or equivalent.
  • Experience with Amazon Web Services (AWS), Amazon Connect, Outreach, Fuze, Vonage, and Aircall.

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