Commercial Service Specialist
3 weeks ago
Job Summary: We are seeking a highly skilled Commercial Service Specialist to join our team. As a Commercial Service Specialist, you will be responsible for the installation, troubleshooting, and repair of commercial/industrial doors and dock leveling systems.
Responsibilities:
- Install and maintain various products, including loading dock equipment and vehicle restraints.
- Troubleshoot and repair defective equipment.
- Maintain proper truck stock, inventory, and company vehicle.
- Ensure accurate timekeeping and complete job assignments timely.
- Identify opportunities for upselling and cross-selling additional services and products.
- Interact with customers, end-users, and general contractors professionally.
- Apply critical thinking and problem-solving skills to address diverse door and site requirements.
- Perform routine preventative maintenance.
- Adhere to all safety policies and procedures.
- Promote the company's operational visions, values, and goals.
- Participate in training or other team activities to support ongoing continuous improvement.
Requirements:
- At least 4-10 years of experience in loading dock equipment, sectional doors, and rolling doors.
- Electrical experience is a plus.
- On call rotation and overtime requirements.
- Valid driver's license with a clean driving record - Class 5.
- Demonstrated mechanical aptitude and troubleshooting skills.
- Ability to handle a physical workload.
- Proficient with power tools.
- Independent work capability.
- Service-oriented individual with effective written/verbal communication skills.
- Comfortable working at heights.
- Adaptability to a changing work environment.
- Effective interpersonal skills.
- High school diploma or equivalent.
- Must pass background check.
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