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Senior Technical Operations Engineer

2 months ago

Canada Payroc Full time
About this Job

Job Summary: We are seeking a highly skilled Senior Technical Operations Engineer to join our team at Payroc. As a key member of our Technical Operations organization, you will be responsible for designing, implementing, and leading a team responsible for delivering on our growth and strategic objectives.

Key Responsibilities:

  • Provide senior leadership on all design and standards issues, including analysis, development, implementation, and training and mentoring of technologies.
  • Evaluate, test, develop, and implement complex technical solutions to address business problems, including hardware, software, configurations, and standards.
  • Support system and network infrastructure, including switches, routers, load balancers, firewalls, compute, storage, and virtualization assets.
  • Manage highly visible and risky changes, ensuring infrastructure is running efficiently and effectively.
  • Act as a liaison to peers in Engineering, Architecture, Information Security, and Production Support.
  • Work closely with Engineering and Security to stay abreast of upcoming Technical Operations initiatives and notify these groups of recurring issues.
  • Ensure the availability, performance, and operational integrity of the Systems and Network Engineering domain.
  • Align systems solutions and technologies to complement and support business and strategic plans.
  • Make recommendations for emerging, new, and altered technologies that contribute to system productivity and cost savings improvements.
  • Establish system management criteria and develop, maintain, and monitor procedures and policies.
  • Coordinate appliance and software upgrades with vendors and teams as necessary.
  • Coordinate capacity planning and analyze information for hardware tuning and integration.
  • Issue technical bulletins to inform users of system changes and act as a technical advisor.
  • Provide regular reports detailing network usage, security, and voice system service levels, maintenance, turnaround, and response times.
  • Schedule and coordinate with the Security team to conduct System/Network and Information Security assessments.
  • Coordinate the development of a comprehensive Network and Systems Disaster Recovery Plan, maintain the plan, and conduct periodic testing.
  • Develop written procedures, engineering drawings, and other technical documentation.
  • Coordinate and direct preventative maintenance of significant systems components.
  • Communicate to the general organization on the support efforts of project-related items.
  • Ability to handle multiple tasks concurrently with competing deadlines.
  • Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently.
  • Champion standard change management and configuration policies.
  • Demonstrate sound judgment in solving problems and identifying problems in advance and proposing solutions.
  • This individual must work effectively with Staff to VP level employees within the function, across functions, and with external parties.
  • To be successful, this individual must demonstrate favorable results through regular leadership and influencing others.

Qualifications:

  • Bachelor's Degree or equivalent work experience.
  • 10+ years of relevant experience in Windows/Linux/Cloud environments.
  • 10+ years of experience with enterprise-level system/network design and support.
  • 5 years of experience as a technical lead or architect.
  • Commitment to achieving 100% uptime.
  • Technical expertise and hands-on with Windows Server administration, Linux, Active Directory, DNS, Cisco/Juniper/Palo Alto Networks WAN/LAN Technologies.
  • Knowledge of Routing, Switching, IP Networking, DNS, LAN/WAN, QoS setup, VLANs, BGP, OSPF, and Layer 2/3 protocols.
  • Solid experience with Virtual Private Networking, and Wireless Access Points.
  • Bash/PowerShell/Perl/Python or other scripting.
  • Experience with Disaster Recovery planning and implementation.
  • Experience with network security such as certificate management in applications.
  • Experience with monitoring tools to identify potential failures and support forensic investigations.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to have completed multiple, complex technical projects.
  • Ability to effectively prioritize, research problems, document, execute, and manage tasks within a dynamic and fast-paced environment.
  • Must be self-motivated and detail-oriented.
  • Ability to work on a team and independently.
  • Additional Qualifications a Successful Candidate May Have:
  • Palo and Juniper experience preferred.
  • AWS/Azure experience would be beneficial.
  • Preferred certifications: CCNA, CCNP, CCSP, MCSE, VCP, ITIL or other best practice methodology.