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Lead Application Deployment Specialist

2 months ago

Oshawa, Ontario, Canada Durham College Full time
About Durham College:

Durham College is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs – including six honours bachelor's degrees and 11 apprenticeship programs – to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA's Top 100 employers and one of Canada's Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times.

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

Job Summary:

The Lead Application Deployment Specialist is responsible for planning, configuring and creating images of client applications with approved operating systems on desktops and laptops. Involves creating and maintaining images for personal workstations including (Windows based) Laptops for faculty and support staff; computer labs, library and common study spaces with college installed computer equipment.

The coordination, planning, deployment and ongoing maintenance of software applications require need to continuously automate the software delivery mechanism to improve the software delivery process. This requires coordination and communication with software requestors (academic staff), vendors, field services computer technicians and asset management functions.

Key Responsibilities:
  • Application Deployment and Maintenance: Plan, configure, build, create, deploy, test and maintain administrative and academic images for manual and automated deployment of software and packages to desktop classrooms, computer labs, support staff and faculty, library and any other areas with Durham College computers.
  • Technical Support and Service: Supports the daily administration of key institutional applications (e.g. Ghost Solution Suite, Deep Freeze, AppsAnywhere, SCCM, Ivanti, antivirus) and other critical applications as applicable. This includes working with key ITS staff to develop and maintain automated software delivery mechanisms using server-based technology.
  • Team Leadership: Advises, guides, mentors, and assigns tasks to (AD & SS) & FS team members. These tasks may be in support of new and existing hardware, applications, processes, procedures, and systems.
  • Inventory and Asset Management: Perform inventory and asset management tasks for all software and hardware maintained by the group. Provide assistance to the Manager, CT and Director, USS in development of annual hardware and software life cycle planning for academic and non-academic areas.
  • Training and Mentorship: Deliver cross-training to other CT technical staff as required. Develop and provide job-specific training to CT team members to ensure performance of the tasks required and that these tasks can be completed effectively and accurately by following required protocols, processes and procedures.
Requirements:
  • A minimum of a 3-year diploma or degree in Computer Science, Information Technology, or equivalent relevant fields of study.
  • A minimum of 5 years of experience working in IT.
  • A minimum of 3 years of experiences in PC networking and application delivery with automated deployment solutions such as Ghost, Microsoft WSUS/SCCM, Windows/MAC hardware and software.
  • Experience with hardware and software troubleshooting and repairs for all types of technology from a client technology perspective.
  • Experience with virtualizing applications and virtual desktop infrastructure, SCCM, Windows Server technology (DNS, DHCP, Group Policy, Identity Management), Networking technology (Subnets, Vlan, troubleshooting), Endpoint Security technology.
  • Tact, integrity, diplomacy and ability to maintain confidentiality.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Demonstrated ability to work collaboratively with team members and independently.
  • A+ Certification (60 hrs), ACMT or Apple Certified Mac Technician (120 hrs), AppsAnywhere (60 hrs), Microsoft System Centre Configuration Manager (80 hrs), Microsoft 365 Certified: Enterprise Administrator Expert (176hrs), Ghost Solution Suite (32 hrs)