UKG Application Support Specialist

5 days ago

Oshawa, Ontario, Canada Lakeridge Health Full time
Job Summary:

We are seeking a highly skilled UKG Application Support Consultant to join our team at Lakeridge Health. As a key member of our HR Technology and Workforce Analytics team, you will be responsible for providing expert support and guidance on the implementation, configuration, and maintenance of our UKG Pro WFM Time and Attendance modules.

Key Responsibilities:

• Manage and provide support for UKG Scheduling, Timekeeping, and Attendance application issues, troubleshooting any technical system problems
• Ensure support and defect resolution processes and procedures are defined, in place, efficient and compliant with internal and external requirements
• Ongoing monitoring of tickets and SLAs, changing processes as required to ensure efficient delivery of HR Technology and Workforce Analytics services
• Collaborate with cross-functional teams to provide ongoing support for UKG including configuration, maintenance and troubleshooting
• Work with HR, Finance, and IT teams to support data integrations with HRIS and Payroll including maintaining UKG business structure and UKG CRT's
• Proactively identify and recommend opportunities for operational excellence and process improvements to eliminate inefficiencies and better support business needs
• Ensure day-to-day systems support is balanced with strategic enhancements and projects
• Assess, manage, resolve and escalate (if necessary) risks and issues
• Manage software releases and updates and understand/communicate the potential impact on current and future business needs.
• Manage vendor relationships to ensure that service level agreements (SLAs) are met, and to address system issues and enhancements
• Manage and audit user security
• Gather and document business requirements, gaps, recommendations, to-be processes / procedures, functional requirements, configuration, conversion rules, data mapping
• Create test strategies outlining test cases and steps for functional testing
• Lead unit testing, integration testing, and support user acceptance testing
• Assist in the management of the requirements and change control throughout large projects with Manager, HR Technology & Workforce Analytics and complete change management requirements for smaller projects independently.
• Creating and updating project status reports and milestones

UKG Analytics Responsibilities:

• Build, generate and distribute various scheduled and adhoc reports to support business requirements. Conduct regular system audits to ensure that data integrity is maintained
• Identify and implement standard methodologies as it relates to analytics and reporting requirements, including documenting report purpose, usage, target audiences, sources, and datasets.
• Help build capability for team members to acquire data through their own queries and build their own reports.

Change Management and UKG Service Delivery Responsibilities:

• Identify UKG training needs
• Deliver organized training for new systems as required
• Create quality, easy to use, end user training materials, manuals and quick reference guides
• Create video tutorials and frequently asked questions documents to aid in training
• Refresh documentation as and when upgrades or changes occur

Qualifications:

• Bachelor's degree in Human Resources Management or Business Administration, Computer Science, Statistics, and/or supplemented by Information Systems training
• Minimum 3 years' experience UKG Pro WFM Time and Attendance modules, specializing in all configuration related to Shift Patterns, Daily Time / Overtime rules, Paid Time Off (i.e Vacation, Sick days, etc) policies, Pay rate premium tables, Holiday Calendars.
• Prior experience in requirements gathering, design, development, and testing of ERP Software
• Excellent communication skills and ability to collaborate with cross-functional teams
• Highly process oriented with developed quantitative and qualitative analytical skills, problem solving ability and critical thinking skills
• Knowledge and experience of Human Resources processes and trends
• Experience in business analysis and associated consultation with users and other stakeholders
• Strong ability to collaborate with others in order to achieve the best results and deliver the most value
• Experience in a unionized, healthcare, manufacturing, or equally complex sectors environment is required

Conditions of Employment:

The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Lakeridge Health thanks all applicants, however, only those selected for an interview will be contacted.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Applicants need to make their needs known in advance.

At Lakeridge Health we value inclusion and diversity.

We are committed to fostering a culture that is respectful, inclusive and accessible and to employing a workforce that is representative of the diverse community we provide services to.

As an equal opportunity employer we welcome applications from all qualified applicants.

Lakeridge Health is committed to providing a safe and healthy work environment and to preventing the transmission of COVID 19 infections among Lakeridge Health team members and our patients.

New Lakeridge Health team members will be required to provide proof of full vaccination for COVID-19 during their Post-offer/Pre-employment Health Assessment, subject to any exemptions recognized under the Ontario Human Rights code.

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