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Shift Leader

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Job Summary:

The Shift Leader - DEMO Position is responsible for supporting the Restaurant General Manager (RGM) by running great shifts in a self-sufficient manner. This role requires taking ownership and responsibility to solve problems, seeking help from others when appropriate, and being willing to provide help and guidance to others.

Key Responsibilities:

  • Customer Satisfaction:
    • Execute the Manager-In-Charge (MIC) Success Routine and ensure responsibilities under People, Customers, and Service are completed.
    • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
    • Ensure that all employees present a neat, clean appearance and wear company uniform.
    • Personally demonstrate that customer needs are the highest priority.
    • Ensure food safety, quality, and accuracy of orders.
    • Resolve customer complaints quickly while maintaining positive customer relations.
    • Greets customers with a smile, is polite, and pleasant when speaking with customers.
    • Works with urgency.
    • Works with management and fellow employees.
    • Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
    • Demonstrates a positive and enthusiastic attitude with co-workers.
  • Attendance:
    • Understands posted work schedule and reports to work as scheduled, on time, in uniform, and ready to begin tasks. Provides appropriate notice when unable to be at work.
    • Understands and uses approved time-keeping system, including accurately recording all hours worked.
  • Initiative and Energy:
    • Takes action without being told, goes beyond what is simply required, and maintains a high activity level.
  • Developing People:
    • Provide regular feedback to the RGM on the performance of Team Members.
    • Provide ongoing constructive and complimentary feedback to Team Members.
    • Actively participates in the training of Team Members.
    • Handle conflicts constructively and works with RGM to achieve resolution.
  • Act Like an Owner:
    • Assist Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
    • Oversee proper product preparation, rotation, portioning, cooking, and holding times.
    • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
    • Perform other duties as required by manager.

Job Requirements and Essential Functions:

  • Strong preference for internal promotion from Hourly Champion position.
  • Must be at least 18 years old.
  • Must pass background check criteria and drug test.
  • Must have reliable transportation.
  • Able to do basic business math.
  • Able to stock shelves and coolers.
  • Able to oversee and manage subordinate employees and provide direction.
  • Able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
  • Able to clean the parking lot and grounds surrounding the restaurant.
  • Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.

This list of job duties and responsibilities is not all-inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.