Shift Leader

1 month ago

Winnipeg, Manitoba, Canada Stelfox Inc Full time
Job Title: Shift Leader

At Stelfox Inc, we are seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for ensuring the smooth operation of our restaurant during your shift.

Key Responsibilities:
  • Execute the Manager-In-Charge Success Routine and ensure responsibilities under People, Customers and Service are completed.
  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat clean appearance and wear company uniform.
  • Personally demonstrate the Customer needs are the highest priority.
  • Ensure food safety, quality and accuracy of orders.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greets customers with a smile, is polite and pleasant when speaking with customers.
  • Works with urgency.
  • Works with management and fellow employees.
  • Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
  • Demonstrates a positive and enthusiastic attitude with co-workers.
Attendance:
  • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
  • Understands and uses approved time keeping system, including accurately recording all hours worked.
Initiative and Energy:
  • Takes action without being told, goes beyond what is simply required and maintains a high activity level.
Developing People:
  • Provide regular feedback to the RGM on the performance of Team Members.
  • Provide ongoing constructive and complimentary feedback to Team Members.
  • Actively participates in the training of Team Members.
  • Handle conflicts constructively and works with RGM to achieve resolution.
Act Like an Owner:
  • Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
  • Oversee proper product preparation, rotation, portioning, cooking and holding times.
  • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
  • Perform other duties as required by manager.

This is a great opportunity to develop your leadership skills and contribute to the success of our restaurant. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role.

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