Security Operations Manager

16 hours ago


Burnaby, British Columbia, Canada Paladin Security Full time
Job Summary

The Area Security Lead is a critical role within Paladin Security, responsible for overseeing security operations in support of our client within a Healthcare Portfolio. This includes developing and maintaining security policy and procedures, developing and coordinating implementation strategies to support the program, evaluating the capacity of Paladin employees and client staff to respond effectively to security and fire safety emergencies, mentoring and coaching security staff, and working closely with our client and other key stakeholders.

Key Responsibilities
  • Act as the primary representative for Paladin Security within assigned portfolio, including liaising and working closely with our client representatives, administration, management, and other key stakeholders.
  • Develop, implement, maintain, and evaluate an overall security program within the portfolio, including Post Orders, Policy & Procedure Manuals, and OH&S programs.
  • Manage the security team within assigned portfolio, overseeing the selection, scheduling, training, coaching, mentoring, and overall support for Site Managers, Site Supervisors, Shift Supervisors, and Security Officers.
  • Develop, implement, and maintain security plans and elevated risk department evaluations.
  • Conduct risk assessments and provide recommendations for security and safety improvements.
  • Conduct Security Investigations, including management of Threat Assessment Management (TAM) files.
  • Ensure site-based contractual obligations are fulfilled, including staffing requirements and monthly inspection of fire extinguishers, testing of panic duress alarms, and education tracking.
  • Promote awareness of security and fire safety to Health Authority staff through informational and educational programs, and participate in the review of evaluation of these programs.
  • Assist in preparation and management of the budget for assigned portfolio and responsible for managing margins.
  • Serve as a contact with Municipal police and other authorities for security-related matters, and may consult on behalf of Paladin IPS by attending meetings and serving on committees and working groups.
  • Provide after-hours support for Security Operations within the portfolio, including emergency response to sites.
Requirements
  • Minimum of 3 years of experience as a supervisor or manager in the security industry, or a combination of experience and relevant education (preferably in a healthcare environment).
  • Valid BC Driver's License and a vehicle that can be used to travel to work sites in the local region.
  • Post-secondary education in security management, criminology, healthcare administration, or a related discipline would be considered an asset.
  • Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy would be an asset.
  • Active membership or willingness to join the International Association of Healthcare Security & Safety (IAHSS).
  • Must hold, or be willing to work towards obtaining their Certified Healthcare Protection Administrator (CHPA) designation.
  • Lead, plan, organize, delegate, and problem solve.
  • Proven ability to effectively supervise/manage people.
  • Computer proficiency in Microsoft Word, Excel, PowerPoint.
  • Effective communication, both in writing and verbally, including delivering presentations to groups.
  • Excellent interpersonal skills and professionalism.
  • Physical ability to perform the duties of the position which may include completion of hands-on security training courses, such as Use of Force.


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