IT Infrastructure Specialist

1 week ago


Concord, Ontario, Canada Unimatrix Computer Solutions Full time

We are Unimatrix Computer Solutions, a forward-thinking company seeking an experienced IT Support Professional to join our team.

About Us

Our company is dedicated to delivering exceptional IT services and solutions to clients. We pride ourselves on our collaborative approach, innovative spirit, and commitment to growth.

Job Overview

We are looking for a skilled IT Support Professional who can provide top-notch technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting hardware and software issues, ensuring timely resolution of service requests, and maintaining high levels of customer satisfaction.

Key Responsibilities
  • Provide Exceptional IT Support:
    • Offer technical assistance to clients, troubleshoot hardware/software issues, and ensure timely resolution of service requests.
  • Manage and Maintain IT Systems:
    • Oversee the setup, monitoring, and maintenance of client infrastructure, including servers, networks, and cloud services.
  • Build Client Relationships:
    • Collaborate with clients to understand their IT needs, deliver tailored solutions, and maintain high levels of customer satisfaction.
Requirements/Qualifications
  • Technical Expertise:
    • Proven experience in IT support, with strong knowledge of Windows, MacOS, networking, and common IT platforms (e.g., Microsoft 365, Azure).
  • Problem-Solving Skills:
    • Ability to diagnose and resolve technical issues effectively, both independently and as part of a team.
  • Communication Skills:
    • Strong written and verbal communication skills to interact with clients and team members professionally.
What We Offer
  • A competitive salary range: $60,000 - $90,000 per year.
  • A dynamic and innovative work environment.
  • Ongoing training and professional development opportunities.
  • A collaborative and supportive team.


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