Supervisor, Guest Services II

2 days ago

Ottawa, Ontario, Canada Cadillac Fairview Full time
Job Title: Supervisor, Guest Services II

Job Summary:

We are seeking a highly skilled and experienced Supervisor, Guest Services II to join our team at Cadillac Fairview. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service, managing the activities of our Guest Services Representatives, and ensuring the timely achievement of department goals.

Key Responsibilities:

  • Manage the activities of Guest Services Representatives to ensure exceptional customer service and timely achievement of department goals.
  • Provide outstanding customer service and inspire staff to do the same.
  • Recruit, supervise, and train Guest Services Representatives.
  • Measure individual and team performance through regular reviews.
  • Effectively schedule staff hours to provide optimum service levels.
  • Manage and support CF Service, Brand, and Community program initiatives.
  • Provide input in the annual budget process and ensure department stays within budget.
  • Manage Gift Card program sales and develop a Corporate Client growth strategy.
  • Forge strong relationships with retail partners and gain their feedback.
  • Support the property's growth strategy by showcasing the property and coordinating leasing and activations.

Requirements:

  • Hospitality and Hotel Management University Degree/College Diploma or equivalent work experience.
  • Minimum years in hospitality industry with administrative and managerial experience.
  • Thorough knowledge of administrative managerial practices, customer service principles, office policies and procedures, accounting procedures, public relations, and promotional knowledge.
  • Standard first aid and CPR is an asset.
  • Digital literacy with proficiency in Excel, Word, and Google Suite.

Why Work with Us:

Cadillac Fairview is a leader in transforming communities. We offer a challenging work environment, a great organizational culture, opportunities to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.

Our Values:

  • Aim Higher – we strive to exceed expectations.
  • Own Your Expertise – we empower ourselves and each other.
  • Collaborate Effectively – we bring the right people together to get the right results.
  • Engage with Empathy – we objectively consider the needs of others.
  • Embrace Change – we drive, learn from, and adapt to change.

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