Branch Operations Manager

4 weeks ago

Truro, Nova Scotia, Canada Municipal Group of Companies Full time

FERO Waste and Recycling Inc., a division of The Municipal Group of Companies, is a leading environmental services company serving the NB/NS region. With over 20 years of experience, we have established a reputation for providing integrated waste collection, management, and recycling services that are friendly, efficient, reliable, and on-time.

Job Summary:

We are seeking a highly skilled Branch Manager to oversee the efficient operation of our branch based out of Truro, NS. As a strategic thinker, you will be responsible for driving customer service levels, employee engagement, and financial performance.

Key Responsibilities:

  • Oversee all branch employees, including supervisors and dispatch, to ensure effective supervision and support to meet performance standards.
  • Manage and coordinate daily activities, including solid waste collection, route optimization, staffing, and maintenance of physical property through regular inspections and preventive maintenance programs.
  • Lead financial management efforts, including regular P&L reviews and planning and administration of the branch capital budget.
  • Monitor service issues, such as customer complaints and missed pickups, and maintain a high standard of service quality.
  • Ensure adherence to company safety programs and policies, and review and monitor all safety issues to implement corrective actions and ensure compliance with legislation and contract obligations.
  • Select, train, develop, and evaluate personnel to ensure they possess the necessary skills and knowledge to perform their responsibilities effectively.
  • Conduct performance appraisals and work on employee development.
  • Collaborate with the Vice President in the development of short-term and long-term goals, policies, and objectives for the branch, and lead the administration and implementation of action plans to meet or exceed Key Performance Indicators (KPIs) and budget forecasts.
  • Conduct studies, self-audits, and investigations, and make recommendations for modifications to operations, policies, and procedures.
  • Conduct regular meetings to keep employees informed of operational changes, new developments, and performance standards, and ensure two-way communication to resolve issues and provide feedback.

Requirements:

  • Previous experience in a management or leadership role within waste management, recycling, or a related industry is preferred.
  • Bachelor's degree in Business, Operations Management, or a related field, or equivalent work experience.
  • Strong background in logistics, environmental services, or operational management is an asset.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other business software for reporting and communication.
  • Strong understanding of budgeting, financial reporting, and P&L management.
  • Ability to develop and manage capital budgets and monitor branch performance against financial targets.
  • Strong problem-solving skills with the ability to anticipate challenges and proactively implement solutions to enhance operational efficiency.
  • Familiarity with branch management software, ERP systems, or similar platforms for managing operations, budgets, and customer service workflows.
  • Strong communication skills, both verbal and written, to effectively interface with senior leadership, customers, and employees.
  • Ability to build and sustain productive relationships with clients, vendors, and stakeholders.
  • Strong adaptability to changing business conditions and ability to lead teams through transitions and new strategies.
  • Experience in leading safety programs and ensuring compliance with company policies and regulatory requirements.

A comprehensive pension and benefits package are offered with this position, along with opportunities for advancement and training and development.

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