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Seasonal Client Experience Coordinator

2 months ago

Vancouver, British Columbia, Canada Richemont Full time

About the Role

We are seeking a highly skilled and experienced Client Experience Coordinator to join our team at Cartier North America. As a key member of our boutique team, you will be responsible for delivering exceptional client experiences and ensuring that our clients receive the highest level of service and attention.

Key Responsibilities

  • Client Experience
    • Create personalized and memorable experiences for our clients, ensuring that their needs are met and exceeded.
    • Develop and maintain a deep understanding of our clients' preferences and interests, enabling us to provide tailored solutions and recommendations.
    • Collaborate with our sales team to ensure seamless and efficient client interactions, resulting in increased sales and customer satisfaction.
  • Boutique Operations
    • Support the day-to-day operations of the boutique, including managing appointments, inventory, and visual merchandising.
    • Ensure that the boutique is maintained to the highest standards of cleanliness, organization, and visual appeal.
    • Partner with our operations team to optimize inventory management, stock levels, and supply chain logistics.
  • Maison Knowledge and Compliance
    • Develop a deep understanding of Cartier's heritage, values, and brand story, enabling you to effectively communicate our unique selling proposition to clients.
    • Stay up-to-date on industry trends, competitor activity, and local market conditions, ensuring that we remain competitive and relevant.
    • Comply with all security and operational procedures, including product handling, inventory control, and transaction processing.
  • Teamwork and Collaboration
    • Work closely with our sales team, operations team, and other stakeholders to achieve business objectives and deliver exceptional client experiences.
    • Contribute to a positive and productive boutique environment, fostering a culture of collaboration, innovation, and continuous improvement.

Requirements

  • Education
    • Associate's or Bachelor's degree in a relevant field, such as business, marketing, or hospitality.
  • Industry Experience
    • Previous experience in luxury retail, service, or hospitality is highly desirable.
  • Technical Skills
    • Excellent computer skills and proficiency in MS Office, with experience in SAP a plus.
  • Personal Skills
    • Strong analytical, organizational, and interpersonal communication skills.
    • Ability to work in a fast-paced, evolving environment and adapt to changing priorities.
    • Excellent attention to detail and ability to handle multiple tasks simultaneously.
    • Collaborative approach and ability to foster a united work environment.

What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and experienced professional with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.