Transfer Coordinator, Kelowna
1 week ago
CMH Heli-Skiing & Summer Adventures is seeking a highly skilled and experienced Transfer Coordinator to join our team in Kelowna. As a Transfer Coordinator, you will be responsible for providing exceptional customer service to our guests while ensuring the smooth operation of our transportation services.
Key Responsibilities:- Complete trip reports, activity program forms, and safety requirements.
- Circulate digital guest feedback survey.
- Communicate transportation updates with the lodge and department manager.
- Act on guest requests and inquiries.
- Host guests with confidence and a positive, outgoing presence.
- Solve logistical challenges and adapt to changes in a solution-focused manner.
- Follow OH&S, and WHMIS best-practices.
- Participate in and provide support, as required, during emergency response situations.
- Support guests and employees in the field program as needed.
- Post-secondary education in tourism, preferred.
- Experience as a tour guide or group leader, or equivalent experience in the service industry.
- Experience with high-end or luxury customer service, preferred.
- Demonstrates integrity, discretion, and problem solving.
- Has clear attention-to-detail with a strong work ethic.
- Seeks and embraces new processes and ideas to help the company succeed.
- Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
- Communicates in an effective and timely manner and incorporates diverse viewpoints into communications.
- Able to openly receive and act on feedback.
- Takes initiative and demonstrates the ability to make quick, informed decisions.
- Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
- Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
- Sees tasks through to completion including follow-up on any identified issues.
- Uses industry and company expertise to advance CMH's goals and values while enhancing the guest experience.
- Inclusive of differences in people and perspectives to best serve employees and guests.
- A passion for customer service excellence and providing a high-end guest experience.
- Take pride in hard work, strive for excellence, and anticipate guest needs.
- Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
- Proven ability to maintain confidentiality and professional working relationships with peers.
- Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
- Able to lift, carry, or otherwise move and position a minimum of 30 pounds on a regular basis.
- Manual dexterity to operate a computer and other office equipment on a constant basis.
- This position is required to work a variety of evenings, weekends and holidays based on the needs of the business. This role will also require early mornings and/or late evenings during operating season(s).
- Able to work evenings, weekends, and holidays based on the needs of the business.
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.
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Transfer Coordinator, Kelowna
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Vancouver, British Columbia, Canada CMH Heli-Skiing Full timeJob Title: Transfer Coordinator, KelownaCMH Heli-Skiing & Summer Adventures is seeking a highly skilled and experienced Transfer Coordinator to join our team in Kelowna, British Columbia. As a Transfer Coordinator, you will be responsible for providing exceptional customer service to our guests while ensuring the smooth operation of our transportation...
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Transfer Coordinator, Kelowna
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Vancouver, British Columbia, Canada CMH Heli-Skiing Full timeJob Title: Transfer Coordinator, KelownaCMH Heli-Skiing & Summer Adventures is seeking a highly skilled and experienced Transfer Coordinator to join our team in Kelowna, British Columbia. As a Transfer Coordinator, you will be responsible for providing exceptional customer service to our guests while ensuring the smooth operation of our transportation...
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