IT Support Professional

4 weeks ago

Vancouver, Canada OnX Full time

At OnX, we are seeking a highly skilled IT Support Professional - Systems Administrator to join our team. As a key member of our technical support group, you will be responsible for providing top-notch support to our clients.

Job Description:

We are looking for a detail-oriented and customer-focused individual who has experience in providing technical support via various communication channels. The ideal candidate will have a strong understanding of computer systems, hardware, and software, as well as excellent problem-solving skills.

Key Responsibilities:

  • Provide end-user support via phone, email, MS Teams, or in person, diagnosing and resolving general hardware and software issues on desktops, laptops, monitors, printers, scanners, and other computer peripherals and multi-function devices.
  • Collaborate with the National Service Desk and provide Level 2 Support to the Help Desk and end-users as needed.
  • Review and test deployment updates using System Center Configuration Manager (SCCM), ensuring timely deployment of software updates, Microsoft security patches, and application packages.
  • Support administration of Office 365 and other cloud-based collaboration tools.
  • Manage and proactively identify support needs for mobile device management technologies (MS Intune).
  • Work with hardware and software vendors to resolve issues.
  • Secure data protection on firm-managed devices with hard drive encryption (Microsoft Bit Locker).
  • Produce and maintain quality technical documentation and reports.
  • May perform other duties, as assigned, within the nature and level of the job.

Required Skills and Qualifications:

  • University degree or college diploma in a computer-related field.
  • 3-6 years of experience in an IT-related position.
  • Experience with Windows 10 and 11, Mobile Device Management platforms like Microsoft Intune (Windows and iOS device configurations) and SCCM (Application deployment and testing), Active Directory, Microsoft Entra ID, Networking, Security, and Windows Server.
  • Advanced knowledge of MS O365, including Word, Excel, Outlook, PowerPoint, etc., and other frequently used desktop enterprise applications.
  • Understand Group Policy Objects (GPO), Local Policy Objects (LPO), and their impact on system configuration, anti-virus policies, knowledge of the Pre-boot Execution Environment (PXE) and WinPE.
  • Windows client Operating System deployment, administration, and troubleshooting, and Enterprise Software deployment.
  • Client Security Best Practices for Hardware and Software Implementation.
  • Experience with Enterprise Encryption Software, Antivirus, and Application White Listing.
  • Experience using remote access tools such as Goverlan.
  • Experience with HP, Dell, and Lenovo desktops and notebooks.
  • Experience with networks.
  • Industry certifications such as A+ or N+
  • MCSA / MCSE certification an asset.
  • ITIL certification an asset.

Salary: $70,000 - $100,000 per year, depending on experience.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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