Network Operations Specialist
1 day ago
Xplore Inc. is seeking a highly skilled Network Operations Specialist to join our team in Woodstock, NB. As a key member of our operations team, you will be responsible for maintaining and supporting our fibre, 5G, and satellite broadband network.
Key Responsibilities:- Maintain and support operation of fibre, 5G, and satellite devices, including switches, UPS, and IP devices.
- Provide 3rd level technical support for Tier 2 unresolved technical issues via phone and tickets.
- Act as technical liaison between Engineering, Network Operations, and Field Operations teams.
- Maintain network elements, including switches, routers, backhaul, and access points, and perform proactive analysis of network statistics to determine potential fault trends.
- Handle emergency escalations in a prompt and efficient manner while adhering to procedures, templates, and ticketing practices.
- Ensure adherence to standards when communicating with customers and cross-functional teams.
- Act as technical liaison between internal groups and external partners.
- Monitor network alarms and use logical troubleshooting techniques and tools to determine root cause of failure and proactively apply resources to correct the problem in the most expedient manner.
- Relevant diploma/degree or combination of practical work experience and education.
- 2-5 years of enterprise IT experience in an enterprise computing environment.
- Minimum of 2 years' experience in the operation of LAN and WAN environments.
- Broad knowledge of IT and business processes required in support of enterprise application delivery environments.
- Background in SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email, and web servers.
- Previous experience with point-to-multipoint wireless networks and/or VSAT networks with an ISP would be an asset.
- Excellent written and verbal communication skills.
Xplore Inc. is Canada's fibre, 5G, and satellite broadband company for rural living. We are committed to creating an improved broadband experience for all Canadians. Our goal is to build a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
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