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Network Operations Specialist

2 months ago

Woodstock, Ontario, Canada Xplore Inc. Full time
Job Title: Network Operations Specialist

Xplore Inc. is seeking a highly skilled Network Operations Specialist to join our team. As a key member of our network operations team, you will be responsible for maintaining and supporting our fibre, 5G, and satellite broadband network.

Key Responsibilities:
  1. Maintain and support operation of network devices, including switches, routers, and access points.
  2. Provide 3rd level technical support for unresolved technical issues.
  3. Act as technical liaison between Engineering, Network Operations, and Field Operations.
  4. Maintain network elements and perform proactive analysis of network statistics.
  5. Handle emergency escalations and ensure prompt and efficient resolution.
  6. Communicate effectively with customers and cross-functional teams.
  7. Monitor network alarms and use logical troubleshooting techniques to resolve issues.
Requirements:
  1. A relevant diploma or degree in a related field, or equivalent experience.
  2. 2-5 years of enterprise IT experience in an enterprise computing environment.
  3. Minimum of 2 years' experience in LAN and WAN environments.
  4. Broad knowledge of IT and business processes required in support of enterprise application delivery environments.
  5. Background in SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email, and web servers is an asset.
  6. Excellent written and verbal communication skills.

Xplore Inc. is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Xplore Inc. is a leading provider of fibre, 5G, and satellite broadband services in rural Canada. We are committed to delivering innovative broadband solutions that improve the lives of Canadians.