Technical Order Processing Specialist

7 days ago


Chambly, Quebec, Canada Fed Supply Full time

Fed Supply, an employment agency specializing in supply chain and logistics, is seeking a skilled Technical Order Processing Specialist to assist one of their clients in the distribution sector.

About Fed Supply

We are a leading recruitment agency offering temporary and permanent jobs in the Greater Montreal area. Our team of experts speaks your language and operates in your world, providing top-notch service to our clients and candidates alike.

As a Technical Order Processing Specialist, you will play a critical role in ensuring seamless order processing for our client's customers. Your primary responsibilities will include recording and entering customer orders on various platforms and internal management systems (ERP, CRM, etc.). You will also be responsible for monitoring the status of orders, checking their status, and ensuring that information is correctly transmitted to the relevant teams (logistics, sales).

In addition, you will enter and update order-related information in management systems, while ensuring the quality of data entered. You will identify and report errors or anomalies in orders, invoices, or deliveries, and coordinate with other departments to resolve them. Furthermore, you will record and process order returns or exchange requests, following internal procedures.

To succeed in this role, you will collaborate with logistics, sales, and support teams to ensure smooth and rapid order processing. You will also check availability of products in stock when entering orders and inform customers in the event of stock shortages or extended delivery times.

Requirements

We are looking for an experienced candidate with a minimum of 5 years of experience in technical product support or customer service lead roles. You should possess expertise in flooring products and installation procedures, industry certifications being a plus. Additionally, you should be proficient in Microsoft Office Suite and CRM software, as well as have strong communication and interpersonal skills.

A strong leader with demonstrated leadership skills, you should be organized, detailed, versatile, responsible, and reliable. You should also be professional, ethical, and able to work independently and as part of a team. Finally, you should be a problem solver with the ability to handle multiple files at a time.

This position offers a competitive salary range of $45,000 - $60,000 per year, commensurate with experience. If you are a motivated and detail-oriented individual looking for a challenging opportunity, please submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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