Nail Salon Operations Manager

7 days ago

Toronto, Ontario, Canada Tomorrow Nail Full time
About Tomorrow Nail

We are a dynamic and growing nail salon chain seeking a highly skilled and experienced manager to lead our team.

Job Summary

The Salon Manager will be responsible for the overall operation of our salon, ensuring exceptional customer service, maintaining high standards of quality, and driving business growth.

Key Responsibilities
  • Operations Management
    • Direct and control daily salon operations, ensuring efficient use of resources and optimal customer flow.
    • Evaluate daily operations to identify areas for improvement and implement changes as needed.
    • Plan and organize daily operations to meet business objectives.
  • Staff Management
    • Establish or implement policies and procedures for staff, ensuring compliance with company standards.
    • Plan and control budget and inventory, ensuring optimal resource allocation.
    • Hire, train, and supervise staff to ensure exceptional customer service and high-quality work.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner.
  • Business Development
    • Manage contracts for advertising or marketing strategies to promote the salon and attract new customers.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 2 years to less than 3 years of experience in a similar role.
  • Skills
    • Excellent oral and written communication skills.
    • Efficient interpersonal skills.
    • Client focus.
    • Flexibility.
    • Judgement.
    • Organized.
    • Reliability.
    • Team player.
Benefits
  • Financial Benefits
    • Gratuities.
  • Other Benefits
    • Other benefits.
Support for Newcomers and Refugees
  • We provide diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
Support for Indigenous People
  • We provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
Work Environment
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 30 hours per week.

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