Application Support Specialist
23 hours ago
Descartes is a leading provider of logistics and supply chain technology solutions. Our mission is to unite the people and technology that move the world.
Job SummaryWe are seeking a highly skilled Application Support Specialist to join our Customer Support team. As a key member of our team, you will be responsible for providing exceptional support to our customers, troubleshooting application software issues, and maintaining customer contact and call ticket information.
Responsibilities- Respond to customer telephone calls and emails in a timely and professional manner.
- Proactively monitor application behavior to identify and resolve potential issues.
- Troubleshoot Descartes application software issues reported by customers.
- Maintain customer contact and call ticket information within our existing database.
- Develop procedural and diagnostic documentation to improve support processes.
- Participate in on-call duty on a rotating basis to ensure 24/7 support coverage.
- University or college level in a computer science or technology program (or equivalent).
- Minimum of 2 years experience working in an application support environment.
- Database experience, SQL Server.
- Strong organizational skills and ability to work independently.
- Excellent communication skills, both written and verbal.
- Ability to multi-task and work well under pressure.
- Strong analytical and problem-solving skills.
- Service-oriented and solution-driven approach.
We offer a competitive salary range of $40,000 to $50,000 CAD, depending on experience. This is a remote opportunity, open to applicants authorized to work anywhere in Canada. We prioritize work-life balance and foster an environment with the space to take ownership, be heard, and carve a path for individual accomplishments. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it.
We are an Equal Employment employer and do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law.
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