Restaurant Team Lead

2 weeks ago

Niagara Falls, Ontario, Canada Tim Hortons Full time

We are seeking a highly skilled Restaurant Assistant Manager to join our team at Tim Hortons. As a Restaurant Assistant Manager, you will play a key role in ensuring the success of our restaurant by overseeing daily operations, managing staff, and providing exceptional customer service.

About the Role

This is a challenging and rewarding position that requires strong leadership skills, attention to detail, and the ability to work well under pressure. You will be responsible for managing a team of staff members, including training, scheduling, and performance management. You will also be responsible for maintaining high standards of quality and cleanliness in the restaurant, as well as implementing operational procedures to ensure efficient and effective service delivery.

In this role, you will have the opportunity to develop your leadership skills and advance your career within our organization. If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • To determine the type of services to be offered and implement operational procedures to ensure efficient and effective service delivery.
  • To balance cash and complete balance sheets, cash reports, and related forms accurately and efficiently.
  • To conduct performance reviews and provide constructive feedback to staff members.
  • To organize and maintain inventory levels to ensure that supplies are always available when needed.
  • To ensure that health and safety regulations are followed at all times.
  • To negotiate with clients for catering or use of facilities.
  • To address customers' complaints or concerns in a professional and courteous manner.
  • To provide exceptional customer service to ensure that customers leave the restaurant satisfied and return again.
  • To plan, organize, direct, control, and evaluate daily operations to ensure that they are running smoothly and efficiently.
Requirements
  • Secondary (high) school graduation certificate.
  • 2 years to less than 3 years of experience in a similar role.
  • Equivalent experience may be considered.
Work Setting

The successful candidate will have the opportunity to work in a fast-paced environment with tight deadlines and repetitive tasks. They will also be required to work under pressure and be physically demanding at times.

Personal Suitability
  • Able to work accurately and efficiently.
  • Client-focused with excellent interpersonal skills.
  • Excellent oral and written communication skills.
  • Flexible and able to adapt to changing situations.
  • Organized and reliable with a strong attention to detail.
Salary Information

The estimated salary for this position is between $50,000 and $60,000 per year, based on experience and qualifications. This is a competitive salary range for a Restaurant Assistant Manager in the industry.

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