Director of Category and Brand Operations

3 weeks ago

Old Toronto, Ontario, Canada Sephora USA, Inc Full time
About the Role:

As the Director of Category and Brand Operations, you will be responsible for developing comprehensive training strategies that drive sales and conversion while providing an excellent client experience. You will work closely with cross-functional teams to build employee expertise and foster a work environment that embodies Sephora's values.

Key Responsibilities:
  • Mentor and foster a work environment that embodies Sephora's values while exercising open communication and collaboration, and providing career development planning and opportunities
  • Partner with cross-functional teams to build comprehensive ideas that enable fact-based decision making bringing strategic training plans to life
  • Create and implement driven, innovative, and sustainable training strategies that demonstrate the connection between vision and implementation while partnering closely with North American/global teams to use and localize content
  • Leverage client insights and employee performance data to advise category, product, and brand training and programs while using business insights to conduct analysis for all programming
  • Create and present program updates and recommendations to senior leadership across business functions and brand partners to influence strategies that drive efficiency and foster a positive client and employee experience

Requirements:
  • 10+ years of retail operations/learning and development experience in varying capacities including content design, optimization, and change management planning; 5+ years leading teams in retail operating/brand management functions
  • You are a creative design-thinker and create pragmatic training programs, operations, and process improvement with objective and data oriented decision-making skills
  • You have mastered the art of collaboration with cross-functional partners/teams and love to balance multiple priorities through flexibility and adaptability
  • You pay great attention to detail, have great work ethic, and work product quality by communicating the vision and drive for innovation
  • You're game for travel - up to 25% travel to stores and field leadership meetings

Why You'll Love Working Here:
  • You'll be part of a unique culture and family of passionate and inspiring individuals.
  • You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
  • Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
  • And of course, there's our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

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