Director of Category and Brand Operations

4 weeks ago

Old Toronto, Ontario, Canada Sephora Full time
Job Title:

Director, Category & Brand Operations

Job Summary:

We're seeking a seasoned retail operations and learning development leader to join our Store Experience and Optimization team as the Director, Category & Brand Operations. In this role, you'll be responsible for developing comprehensive, client-centric training, content, and brand partnership strategies that drive sales and conversion while providing an excellent client experience.

Key Responsibilities:
  • Develop and implement driven, innovative, and sustainable training strategies that demonstrate the connection between vision and implementation.
  • Partner with cross-functional teams to build comprehensive ideas that enable fact-based decision making and bring strategic training plans to life.
  • Leverage client insights and employee performance data to advise category, product, and brand training and programs.
  • Create and present program updates and recommendations to senior leadership across business functions and brand partners to influence strategies that drive efficiency and foster a positive client and employee experience.
Requirements:
  • 10+ years of retail operations/learning and development experience in varying capacities, including content design, optimization, and change management planning.
  • 5+ years leading teams in retail operating/brand management functions.
  • Strong attention to detail, work ethic, and ability to communicate the vision and drive for innovation.
  • Ability to travel up to 25% for store visits and field leadership meetings.
What We Offer:
  • Access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
  • Holidays, time off, Summer Friday hours, and flexibility to support work-life balance.
  • Incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

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