Business Process Analyst

5 days ago


Etobicoke, Canada Tundra Technical Solutions Full time
Job Summary

We are seeking a highly skilled Business Process Analyst to join our team at Tundra Technical Solutions.

Responsibilities
  • Design, develop, and implement best practices and standard documentation ensuring alignment with business strategies, priorities, and target benefits.
  • Develop initiative planning and business case analysis, creating estimates for time, cost, and value for assigned work.
  • Lead requirements gathering in collaboration with the team to ensure all business requirements are captured; and work with relevant stakeholders to clarify and refine requirements as required.
  • Lead testing activities in collaboration with the team to ensure all testing activities are complete, user feedback is captured and incorporated, and acceptance criteria is satisfied before passing the code of the business solution.
  • Support the team with activities such as code item creation and iteration and backlog management including reviewing and prioritizing the team's proposed technology initiatives.
Requirements
  • 8+ years of experience in a Business Analysis role with 2+ years in the telecom industry.
  • Hands on experience with ServiceNow and Salesforce.
  • Requires experience in IT and Business domains with taking initiative, solving complex problems with a customer orientation, adapting to changing environments, and working in a team.
  • Requires knowledge of business functions such as but not limited to Shared Services, Customer Operations and Workforce and Asset Management.
  • Requires experience with IT planning and management including business case development, project/portfolio management, demand management, and roadmap planning.
  • Requires moderate to significant knowledge or exposure to application testing, deployment, and operations support.
  • Requires experience with requirements gathering and basic knowledge of architecture and design.

The estimated salary for this position is $85,000 - $115,000 per year, depending on location and experience. This is a Hybrid role, requiring the contractor to be on site at least 2 days per week at the office.


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