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Client Service Supervisor
2 months ago
We are seeking a highly skilled and experienced Client Service Supervisor to join our team at SMART SUPER MART LTD. As a Client Service Supervisor, you will be responsible for overseeing the day-to-day operations of our client service team, ensuring that our clients receive exceptional service and support.
Key Responsibilities:- Team Management: Lead and manage a team of 5-10 client service representatives, providing guidance, coaching, and feedback to ensure they meet their performance targets.
- Client Service: Ensure that all client interactions are handled in a professional and timely manner, resolving issues and concerns in a fair and efficient way.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
- Reporting and Analysis: Prepare and submit regular reports on team performance, client satisfaction, and process metrics.
- Education: Secondary (high) school graduation certificate or equivalent experience.
- Experience: 7 months to less than 1 year of experience in a client service or operations role.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in MS Office.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Support for Diversity and Inclusion: Support for diversity and inclusion initiatives, including mentorship and coaching programs for Indigenous workers, visible minorities, and persons with disabilities.
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].
