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Customer Experience Specialist

2 months ago

Calgary, Alberta, Canada CB Canada Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at CB Canada.

About the Role: As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. You will work closely with our team to resolve customer inquiries, provide travel information, and process transactions.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information to resolve issues and meet customer needs.
  • Travel Information: Provide customers with information on travel options, schedules, and fares, as well as assist with booking and ticketing.
  • Transaction Processing: Process customer transactions, including payments and refunds, in a timely and accurate manner.
  • Team Collaboration: Work closely with our team to resolve customer issues, share knowledge, and improve processes.

Requirements:

  • Customer Service Experience: Previous experience in a customer-facing role, preferably in the travel industry.
  • Availability: Availability to work a variety of shifts, including mornings, afternoons, and weekends.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve customer issues in a timely and effective manner.

What We Offer:

  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.