Contract Administration Assistant Manager

4 weeks ago

Winnipeg, Manitoba, Canada Disability Solutions Full time
About the Role

We are seeking an experienced Contract Administration Assistant Manager to join our team. As a key member of our Contract Administration team, you will be responsible for ensuring customer, stakeholder, and shareholder value through the supervision of contract changes and post-collection efforts.

Key Responsibilities
  • Provide general supervision and training to teams within Contract Administration, focusing on achieving team and department goals while maintaining a customer-centric approach.
  • Monitor, report, and provide feedback on individual and team performance metrics and other measured statistics.
  • Offer subject matter expertise on contract administration, repossession, and contract enforcement matters to internal stakeholders.
  • Maintain current knowledge of collection strategies, trends, industry best practices, repossession processes, contract enforcement laws, and federal/provincial regulations/legislation.
  • Handle escalated customer requests and transactions, exercising judgment to identify, diagnose, and solve complex problems.
Requirements
  • 2-3 years of previous experience in collections/administration.
  • Post-secondary diploma/degree in a related field of study or an equivalent combination of education and experience.
  • Knowledge of federal/provincial regulations/legislation pertaining to the collection of accounts receivables and contract management.
  • Experience with account receivable systems, processes, and reporting tools.
  • Experience in human resources and performance management.
  • Ability to work autonomously in a fast-paced/multi-task environment with ever-changing deadlines and competing priorities.
  • Capability to build and maintain strong relationships with stakeholders.
  • Strong communication and conflict resolution skills.
  • Ability to promote and lead organizational change.
  • Ability to resolve problems logically, efficiently, and cost-effectively.
Why Work with Us?

We are committed to providing a safe and inclusive environment where a diverse workforce thrives. Our award-winning culture and benefits package include hybrid work environments, everyday flexibility, company-funded health coverage, and a flexible wellness program. We also offer organization-wide coaching services, mentorship, education support, and training programs to help our employees develop their careers.

We are an equitable employer and welcome applicants from diverse backgrounds. If you require accommodation during the recruitment or selection process, please reach out.

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