Technical Support Specialist
2 days ago
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team as a Field Service Technician. In this role, you will be responsible for performing intermediate IMAC activities, handling software installation/support/upgrades, and providing first-level Help Desk support.
About the Role:
- You will perform hardware roll-outs, refreshes, and other deployment related activities on PCs, laptops, printers, POS devices, etc.
- You will handle software installation, troubleshooting, and upgrades.
- You will provide deskside support services installing and troubleshooting of hardware, software, and network-related issues.
- You will respond to and close calls from our National Dispatch/Call Management Center.
- You will communicate with customers to diagnose problems, establish ETA, and parts requirements.
Requirements:
- You must have at least 1-2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities.
- You must have strong internetworking and troubleshooting skills.
- You must have A+ certification.
- You may have other vendor certifications from Cisco, Microsoft, and/or from OEMs (Dell, Toshiba, Lenovo, HP).
- You must be a self-starter and able to manage multiple tasks effectively.
- You must have exceptional customer service skills and good communication skills.
- You must be able to work independently or as part of a team and complete tasks effectively with minimal supervision.
- You must be available to work flexible schedules.
- You must have a minimum of a Diploma from a recognized IT program.
Estimated Salary Range:
$45,000 - $65,000 per year, depending on experience.
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