Commercial Lines Regional Trainer

2 days ago

Grande Prairie, Canada 019986 Hub International Canada West ULC (Canada West) Full time
About the Role

We are seeking a highly skilled Commercial Lines Regional Trainer to join our team at HUB International Canada West ULC (Canada West). As a key member of our team, you will play a critical role in ensuring our commercial producers and support staff have the necessary knowledge and skills to succeed in their roles.

Key Responsibilities
  • Develop and deliver training programs for commercial producers and support staff, focusing on commercial insurance knowledge and processes.
  • Collaborate with the team leader and regional training team to update and improve work processes, procedures, and training materials.
  • Work on projects as a subject matter expert to implement new tools and improve existing tool use and processes.
  • Provide support for mergers and acquisitions, including onsite support during go-live.
  • Assist in the audit review and recommendation implementation.
  • Provide training and support to new and experienced commercial producers and support staff.
A Day in the Life

As a Commercial Lines Regional Trainer, you will be responsible for:

  • Delivering training sessions, including remote and in-person bootcamps, webinars, and on-demand recorded training sessions.
  • Ensuring completion, assessing job readiness, and providing certificates of completion.
  • Providing feedback to trainees and managers.
  • Supporting or escalating billing, discrepancies, or user issues.
  • Assisting with training materials development for the Learning Management System (LMS).
Requirements
  • 5-10 years of experience in the insurance industry, servicing a complex commercial insurance book of business.
  • CAIB designation preferred.
  • Hands-on knowledge of desktop applications, including Applied EPIC, Applied toolset, Microsoft suite, and Learning Management Systems.
  • Knowledge of insurance and insurance brokerage operations.
  • Excellent written and oral communication skills, including instructional and presentation skills.
  • Excellent interpersonal skills, with a focus on motivational skills and a positive attitude.
  • Good analytical and problem-solving abilities.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to travel when needed between training locations in BC and Alberta.
What We Offer

We offer a comprehensive benefit and total compensation package, including extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses and commissions.

Why Join HUB?

We are a company that values education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management and leadership development, and other related courses, designations, or programs.

We are a rapidly growing company that offers significant opportunity for advancement. Our core values include entrepreneurship, integrity, teamwork, accountability, and service. We are proud to be ranked 5th among the world's largest insurance brokerages and are committed to protecting and supporting the aspirations of individuals, families, and businesses.

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