District Operations Manager

2 weeks ago

St John's, Newfoundland and Labrador, Canada East Coast Catering Full time

Job Summary

As a District Manager at East Coast Catering, you will be responsible for directing and coordinating planning, direction, and overall management activities for multiple remote projects. You will provide guidance, support, and motivation to site managers and associates, establishing and maintaining strong customer/client relationships.

Key Responsibilities

  • Manage the effective management and profitability of assigned accounts, maximizing district revenue growth and operational results.
  • Promote, monitor, and ensure company performance standards.
  • Develop and manage an effective network of client contacts, focusing on maintaining excellent client relationships and high levels of customer satisfaction that support account retention.
  • Verify operational reporting for accuracy and adherence to budget parameters on a weekly basis.
  • Prepare monthly reports on budget compliance and discrepancies for all units of responsibility.
  • Develop written project-specific policies and procedures to ensure efficient and sustainable operations.
  • Ensure staff compliance with all ECC and Compass Group operating policies and procedures.
  • Assure contract compliance and ensure staff awareness of ECC's contractual obligations for the project.
  • Maintain confidentiality of all company information.
  • Continually review services to improve guest satisfaction, reduce costs, increase profitability, and efficiency without loss of operational standards.
  • Supervise site management staff to ensure the highest levels of customer service are maintained in all areas of responsibility in accordance with company, client, and guest expectations.
  • Provide timely and accurate reporting to company and client representatives, as required.
  • Ensure all health and safety policies and procedures are adhered to and/or addressed and resolved promptly.
  • Conduct accident investigations and complete necessary documentation.
  • Monitor labor to ensure compliance with budgets.
  • Ensure each unit's financial performance meets the Company and client forecasts. Develop realistic and accurate district forecasts. Monitor development of realistic and accurate unit forecasts.
  • Conduct and/or monitor guest, client, and associate satisfaction surveys.
  • Participate in new business RFP processes.
  • In consultation with People and Culture, conduct disciplinary and coaching activities.
  • Perform other duties as assigned by the RVP.

Requirements

  • Possess a Hospitality and Food Service Management degree or diploma combined with 5 to 10 years' related experience and training; or equivalent combination of education and experience.
  • Previous Remote Camp Management experience is preferred.
  • Have strong business acumen as well as a creative entrepreneurial mindset.
  • Excellent interpersonal and client relationships building skills.
  • Outstanding communication (written and verbal) and organizational skills.
  • Ability to manage multiple projects and teams and set clearly defined objectives.
  • Proven management skills; capable of motivating, leading, and developing associates.
  • Hard working team player.
  • Highly organized and detail-oriented.
  • Able to work in a fast-paced environment and readily adaptable to change work priorities at any time.
  • Advanced skills working with Microsoft Office, Word, and Excel.
  • Experience with managing a unionized workforce.
  • Ability to travel for remote site visits.
  • A Great Attitude.

Job Type

Full-time

Pay

$108,000.00-$115,000.00 per year

Education

Secondary School (preferred)

Experience

Management: 5 years (preferred)

Willingness to Travel

25% (preferred)

Work Location

Hybrid remote in St. John's, NL

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