District Manager
2 days ago
As a District Manager at East Coast Catering, you will be responsible for directing and coordinating planning, direction, and overall management activities for multiple remote projects. You will provide guidance, support, and motivation to site managers and associates, while establishing and maintaining strong customer/client relationships.
Key Responsibilities- Account Management: Responsible for the effective management and profitability of assigned accounts, maximizing district revenue growth and operational results.
- Performance Monitoring: Promotes, monitors, and ensures company performance standards.
- Client Relationship Building: Develops and manages an effective network of client contacts with a focus on maintaining excellent client relationships and high levels of customer satisfaction that support account retention.
- Reporting and Analysis: Responsible for verifying operational reporting for accuracy and adherence to budget parameters on a weekly basis, and verifying and preparing monthly reports on budget compliance and discrepancies for all units of responsibility.
- Policy Development: Develops written project-specific policies and procedures to ensure efficient and sustainable operations.
- Compliance and Risk Management: Ensures staff compliance with all East Coast Catering operating policies and procedures, and assures contract compliance and ensures staff awareness of East Coast Catering's contractual obligations for the project.
- Confidentiality and Security: Maintains confidentiality of all company information.
- Continuous Improvement: Continually reviews services with the objective of improving guest satisfaction, reducing costs, increasing profitability and efficiency, without loss of operational standards.
- Staff Supervision: Supervises site management staff to ensure the highest levels of customer service are maintained in all areas of responsibility in accordance with company, client, and guest expectations.
- Reporting and Communication: Provides timely and accurate reporting to company and client representatives, as required.
- Health and Safety: Ensures all health and safety policies and procedures are adhered to and/or addressed and resolved promptly.
- Accident Investigation: Conducts accident investigations and completes necessary documentation.
- Labour Management: Monitors labour to ensure compliance with budgets.
- Financial Performance: Ensures that each unit's financial performance meets the Company and client forecasts. Develops realistic and accurate district forecasts. Monitors development of realistic and accurate unit forecasts.
- Guest and Client Satisfaction: Conducts and/or monitors guest, client, and associate satisfaction surveys.
- New Business Development: Participates in new business RFP processes.
- Disciplinary and Coaching Activities: In consultation with People and Culture, conducts disciplinary and coaching activities.
- Education: Possess a Hospitality and Food Service Management degree or diploma combined with 5 to 10 years' related experience and training; or equivalent combination of education and experience.
- Experience: Previous Remote Camp Management experience is preferred.
- Skills: Strong business acumen as well as a creative entrepreneurial mindset. Excellent interpersonal and client relationships building skills. Outstanding communication (written and verbal) and organizational skills. Ability to manage multiple projects and teams and set clearly defined objectives. Proven management skills; capable of motivating, leading, and developing associates. Hard working team player. Highly organized and detail-oriented. Able to work in a fast-paced environment and readily adaptable to change work priorities at any time. Advanced skills working with Microsoft Office, Word, and Excel. Experience with managing a unionized workforce. Ability to travel for remote site visits.
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