Customer Service Supervisors Wanted
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Supervisor to join our team at Royal LePage Peaceland August Jian Realty. As a Customer Service Supervisor, you will be responsible for overseeing the daily activities of our customer service team, ensuring that our clients receive exceptional service and support.
Key Responsibilities:
- Co-ordinate activities with other work units or departments to ensure seamless service delivery
- Establish work schedules and procedures to optimize team productivity
- Examine and verify the accuracy of work to maintain high standards
- Identify training needs and provide coaching to team members
- Prepare and submit reports to management on team performance
- Resolve work problems and provide technical advice to team members
- Train staff in job duties, safety procedures, and company policies
- Conduct performance reviews to ensure team members are meeting expectations
- Perform same duties as workers supervised to maintain a hands-on approach
- Maintain operation of computer systems, equipment, and machinery to ensure business continuity
Requirements:
- College/CEGEP education
- 1 year to less than 2 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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