Client Service Liaison

6 days ago


Sarnia, Ontario, Canada Bayshore HealthCare Full time

Job Overview

The Client Service Coordinator plays a vital role in ensuring exceptional client care and service delivery at Bayshore Home Health.

This is an exciting opportunity to join our team as a Client Service Coordinator, supporting the Client Service Manager in handling client inquiries, arranging care and services, scheduling Field employees, and maintaining accurate scheduling information.

About the Role

We are seeking a highly organized and detail-oriented individual with excellent interpersonal skills to coordinate client care and services. The ideal candidate will have a minimum of two years related customer service experience, preferably in healthcare.

Key Responsibilities

  • Handle and document prospective client inquiries regarding requests for care and services
  • Assess client service needs in consultation with Supervisors; schedule licensed and unlicensed employees for care and service assignments
  • Notify clients and Field employees regarding initial and ongoing schedules
  • Complete data entry and maintain accurate current scheduling documentation
  • Participate in quality activities and continuous improvement initiatives

Requirements

To be successful in this role, you will require:

  • A minimum of two years related customer service experience, preferably in healthcare
  • Exceptional organizational and interpersonal skills
  • Proven ability to work both independently and as part of a team
  • Ability to meet deadlines and strong commitment to continual learning

What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $50,000 - $65,000 per year, depending on experience. This role also comes with opportunities for professional growth and development within our organization.

Bayshore Healthcare Values

We are committed to creating a culture of belonging where individual differences are celebrated. Our core values include Equity, Diversity & Inclusion, Accessibility, and Human Rights. We strive to provide an inclusive and supportive work environment that reflects the diversity of our clients and communities we serve.



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