Financial Services Representative

4 weeks ago

Mississauga, Ontario, Canada Loblaw Companies Limited Full time

Job Summary:

We are seeking a highly skilled Financial Services Representative to join our team at Loblaw Companies Limited. As a key member of our Accounts Receivable team, you will be responsible for providing exceptional customer service and financial support to our customers.

Key Responsibilities:

  • Provide excellent customer service to all levels of business, ensuring timely and effective resolution of customer inquiries and issues.
  • Maintain accurate and up-to-date customer accounts, ensuring compliance with company policies and procedures.
  • Effectively troubleshoot and identify reasons for non-payment, communicating with customers to resolve on-account balances.
  • Process financial assistance claims from patients and pharmacies, ensuring compliance with communicated program guidelines.
  • Upload financial transactions in SAP and maintain precise records, ensuring accuracy and attention to detail.
  • Organize and file relevant documentation for audit purposes, ensuring compliance with company policies and procedures.
  • Communicate effectively with patient care specialists and program managers to resolve financial assistance payment issues.
  • Assist with question and inquiry of reimbursement from patients and pharmacies, ensuring timely and effective resolution.
  • Maintain a strong understanding of workload and ensure timely collaboration on issues, supporting various reporting requirements.
  • Participate and assist in departmental continuous improvement activities related to process, quality, training, etc.
  • Assist with ad-hoc and cross-functional projects and initiatives as required, ensuring timely and effective completion.
  • Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event, as per current policies and procedures.
  • Commitment to promoting a workplace of inclusiveness and belonging, ensuring a positive and respectful work environment.

Requirements:

  • College diploma or University degree in Accounting.
  • Minimum 2 years of related experience.
  • Must be computer literate with the ability to learn new programs quickly, proficiency with MS WORD and MS EXCEL is mandatory.
  • Must be able to work independently as well as within a team, prioritizing and scheduling daily activities while working under tight time constraints.
  • Excellent communication skills with the ability to deal both professionally and effectively with external customers.
  • Strong attention to detail, demonstrated ability to handle stress effectively and thrive in a fast-paced environment.
  • Commitment to excellence and the quality process, prior experience in the healthcare or pharmaceutical industry is preferred.
  • Experience with SAP system is preferred, bilingual (French & English) would be an asset.

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