Financial Services Representative
4 weeks ago
Job Summary
The Financial Services Representative is a key role at Alterna Savings, responsible for providing exceptional member service and sales support. This position involves proactively contacting members to understand their financial needs and provide tailored solutions.
Main Responsibilities
- Contribute to the growth and maintenance of the business and community portfolio
- Source and analyze requests for products from various sources, including individual accounts and commercial accounts
- Manage Alterna's business relationships, including commercial accounts and Not-for-Profit organizations
- Meet sales targets by delivering products and services that meet member needs
- Proactively promote and deliver a full range of banking products and services to meet member needs
- Follow the sales and service model by attending and participating in branch meetings and initiatives
- Maximize sales opportunities by using effective sales interviewing skills
- Provide financial advice to members with investment and credit needs
- Acquire and refer potential high-value member relationships to internal and external partners
- Maintain a working knowledge of all products and services offered and stay up-to-date with procedural changes
- Understand and apply risk-based pricing models
- Use sales and service tools to support member interactions
- Develop and implement a proactive member call plan
- Follow through on self-generated sales and retention leads
- Follow through on referrals from other internal staff
- Identify and set personal development plans and complete activities set in the plan
- Actively participate in regular coaching sessions
- Comply with anti-money laundering guidelines
Expectations / Outcomes
- Meet contact commitments as defined by the sales plan
- Meet sales objectives as defined by the sales plan
- Satisfy members' short- and long-term financial needs
- Identify and note any exceptions to policy and procedures when recommending approval for credit
Qualifications
Education / Certification / Experience
- Post-secondary education combined with 3 years of related experience in a financial institution or an equivalent combination of education and experience
- Proven track record in sales
- CSC or IFIC course completed or obtained within 12 months
- Enrolled in Financial Planning or other similar programs
- Experience in providing credit solutions
Knowledge / Skills
- Above-average knowledge and skills in analytical and inter-personal skills, general business knowledge, and mathematical aptitude
- Detailed working knowledge of investment and good knowledge of lending and mortgages
- Sound knowledge of various computer applications
- Good knowledge of the sales process and strong communication skills
- Good problem-solving skills to identify, analyze, and resolve complex member issues
- Solid negotiation skills to deal with member solutions and sales
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