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Financial Services Representative

1 month ago

Mississauga, Ontario, Canada Mercedes-Benz Full time

Job Summary:

We are seeking a highly skilled Financial Services Representative to join our team at Mercedes-Benz Financial Services Canada Corporation. As a Collections Specialist, you will be responsible for the collection of past due accounts in a professional and courteous manner.

Key Responsibilities:

  • Manage an assigned list of past due accounts and work to establish an outcome that will cure delinquency.
  • Collect past due amounts in a professional and courteous manner, with specific emphasis on fulfilling the company value of maintaining and building Customer Focus.
  • Monitor and escalate high-risk accounts as needed.
  • Provide support to other team members in the department and communicate with other departments to resolve matters.

Requirements:

  • Undergraduate degree with a focus in Business Administration, Accounting, or Finance is preferred.
  • 1-3 years of overall business experience is required, with at least 1 year of experience in collections preferred.
  • Minimum 3 years of customer service experience is preferred.

Competencies:

  • Conflict Resolution
  • Customer Orientation
  • Negotiating
  • Analytical Thinking
  • Time Management

Additional Information:

Job requires flexible hours, including evenings and weekends. We offer a customer and employee-focused culture in a fast-paced, competitive, yet team-oriented environment.