Customer Experience Professional

2 weeks ago


Mississauga, Ontario, Canada Pentax Medical Full time
PENTAX Medical Job Opportunity

We are seeking a highly skilled Customer Experience Professional to join our team at PENTAX Medical. As a key member of our organization, you will be responsible for building strong relationships with our customers and providing exceptional support to our Territory Managers.

About the Role

This is an exciting opportunity for a motivated individual who is passionate about delivering outstanding customer experiences. You will work closely with nursing staff, reprocessing teams, and biomedical engineers to identify opportunities for value-based solutions that drive business growth and minimize repair costs and equipment downtime.

  • Elevating Customer Experience through Value-Based Programs
    • Develop strong working relationships with stakeholders to uncover deep customer insights.
    • Deliver value-based programs to optimize equipment utilization and minimize repair costs and equipment downtime.
    • Provide audit assessments of MDRD and endoscopy units, including solutions for gaps identified.
    • Deliver continual education, certification training, workflow improvements, and product offerings to improve program efficiency and procedural outcomes.

You will also be responsible for troubleshooting and liaising with PENTAX head office to resolve any customer experience issues. Additionally, you will lead the equipment demo process from installation through clinical use to ensure equipment is performing to specification.

Requirements

To succeed in this role, you will require:

  • A minimum of 5 years' experience in the healthcare environment (hospital or commercial organization).
  • The ability to travel as necessary (up to 25%), which may include overnight and/or weekend travel as dictated by the customer and business needs.
  • Extended hours are required to address emergency service calls occasionally with short notice and on-call rotation coverage.
  • A valid driver's license and availability to a vehicle daily.
  • Formal training in process workflows or lean six sigma is an asset.
  • Strong user of Microsoft Office programs, including Word, Excel, PowerPoint, Outlook, etc.
About PENTAX Medical

PENTAX Medical is a leading medical device company that delivers remarkable customer experiences. Our commitment to developing a holistic understanding of our customers' needs and challenges, being agile and flexible in our response, dedicated to their success, and connecting them to a community of experts has earned us a reputation as a trusted partner in the industry.

At PENTAX Medical, we strive to differentiate ourselves by ensuring that we deliver on our brand promise to each and every customer. This includes a commitment to clinically relevant innovation, simplicity, and quality in our products and services.

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.



  • Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full time

    At Sharp Electronics of Canada Ltd., we're looking for a skilled Cross-Functional Customer Service Representative to join our team. As a key member of our customer experience department, you will provide top-notch support to customers acquiring our products or services.The ideal candidate will have 1-3 years of experience working in a fast-paced,...


  • Mississauga, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Mississauga, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...


  • Mississauga, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Mississauga. In this role, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products and...


  • Mississauga, Ontario, Canada Indigo Books & Music Full time

    Job SummaryWe are seeking a skilled Customer Experience Representative to join our team at Indigo Books & Music. This is an exciting opportunity to be part of a dynamic and enriching culture that values exceptional employee and customer experiences.


  • Mississauga, Ontario, Canada Disability Solutions Full time

    Company OverviewDexterra Group is a leading provider of services across North America, with a strong presence in the continent. We have hundreds of opportunities available at any given time and aim to provide our people with more than just a job - we offer fulfilling opportunities in a culture that promotes stability, diversity, inclusion, camaraderie,...


  • Mississauga, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    beBee Professionals is looking for a dedicated Customer Service Representative to provide top-notch service to our customers in Mississauga. In this role, you will be responsible for handling customer inquiries, resolving issues, and documenting interactions.Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about...


  • Mississauga, Ontario, Canada Sway Law Professional Corporation Full time

    OverviewSway Law Professional Corporation is a leading law firm seeking an experienced Paralegal to join our team.Job DescriptionWe are looking for a highly skilled Paralegal with 5+ years of experience in handling various legal matters. The ideal candidate will have expertise in interviewing clients, witnesses, and other related parties, as well as...


  • Mississauga, Ontario, Canada Randstad Full time

    As a key member of our team at Randstad, you will play a vital role in delivering exceptional customer service while ensuring operational efficiency.Job SummaryWe are seeking an experienced Operations Officer to join our team. In this role, you will handle transaction processing, customer inquiries, and operational tasks with a focus on accuracy, compliance,...


  • Mississauga, Ontario, Canada ASD LAW PROFESSIONAL CORPORATION Full time

    About ASD LAW PROFESSIONAL CORPORATIONASD LAW PROFESSIONAL CORPORATION is a reputable organization seeking an experienced Legal Assistant to join our team.Job SummaryWe are offering a permanent opportunity for a skilled and organized individual to provide administrative support in a fast-paced legal environment.Key ResponsibilitiesManage incoming mail,...


  • Mississauga, Ontario, Canada Randstad Full time

    Are you a customer service enthusiast looking to launch your career with a reputable company? We are seeking a highly motivated Bilingual Order Management Specialist to join our client's team in Mississauga. This 6-month contract opportunity offers the potential for permanent placement and a flexible remote work environment.Company OverviewRandstad is a...


  • Mississauga, Ontario, Canada Randstad Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. Located in the Mississauga Region, this role will provide you with the opportunity to work in a fast-paced environment and develop your skills in a dynamic industry.About the RoleThis is an exciting opportunity for someone who enjoys...


  • Mississauga, Ontario, Canada Insight Direct UK Ltd Full time

    About the RoleAs a Client Delivery Manager at Insight Direct UK Ltd, you will be responsible for delivering exceptional customer experiences and interacting with customers, Service Delivery, Practice teams, and Sales to provide high-quality services.The ideal candidate will have a minimum of 5 years' experience in a Service Delivery, Account Manager, or...


  • Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full time

    Job SummaryThe Direct Order Customer Experience Specialist is the primary point of contact for customers acquiring Sharp products or services.This role works closely with various departments to minimize delays throughout the sales process and ensure customer satisfaction at the highest level.About Us


  • Mississauga, Ontario, Canada PUMA Gruppe Full time

    We are seeking a highly motivated and driven Customer Experience Specialist to join our team at PUMA Gruppe. This is an exciting opportunity for individuals who share our passion for delivering exceptional customer experiences in a fast-paced retail environment.


  • Mississauga, Ontario, Canada Randstad Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Professional Optics Customer Service Representative. This permanent opportunity is based in Mississauga, Ontario.About the Role:This role will involve providing exceptional customer service to clients via telephone, addressing their inquiries and concerns regarding vision and...


  • Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full time

    Job Overview">About Sharp Electronics of Canada Ltd.Sharp Electronics of Canada Ltd. has been a leading provider of innovative electronics solutions for over 45 years. Our products, including Multifunction Printers, Collaborative Displays, and Commercial Displays, help businesses create smart and interactive office environments that foster productivity,...


  • Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled Insurance Customer Service Professional to join our team at the Royal Bank of Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to clients, ensuring their insurance needs are met, and resolving any concerns or issues they may have.


  • Mississauga, Ontario, Canada Randstad Full time

    Job OverviewWe are currently seeking a highly motivated and detail-oriented Customer Service Representative to join our team at a well-known printing company in the Mississauga area. This is an exciting opportunity for individuals who enjoy problem-solving, working with customers, and contributing to a dynamic work environment.In this role, you will be...


  • Mississauga, Ontario, Canada BarBurrito Full time

    We are seeking a skilled and efficient individual to join our team as a Restaurant Team Member at BarBurrito in Toronto, Ontario, and Mississauga, Ontario. This is a part-time/full-time position offering the opportunity to learn quickly and work fast in a dynamic environment.Job OverviewAs a Restaurant Team Member, you will be responsible for delivering...


  • Mississauga, Ontario, Canada Apple Express Courier Ltd. Full time

    Job OverviewAt Apple Express Courier Ltd., we are seeking a highly skilled Multilingual Logistics Coordinator and Customer Service Professional to join our team. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.About the RoleThe successful candidate will be responsible for...