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Seasonal Retail Associate

1 month ago


Vancouver, British Columbia, Canada Canada Goose Full time
Job Overview

We're seeking a highly skilled Seasonal Retail Associate to join our team at Canada Goose. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and upholding our brand's luxury standards.

Key Responsibilities
  • Meet or exceed personal sales targets, contributing to store success and driving revenue growth.
  • Attend and participate in all store meetings, events, and product knowledge sessions to stay up-to-date on brand offerings and sales strategies.
  • Contribute to a positive and productive store environment through effective communication, teamwork, and collaboration.
  • Assist in driving our Net Promoter Score (NPS) and other selling and service metrics, such as conversion, average dollar per transaction, and average unit retail.
  • Support the maintenance of a seamless customer journey by efficiently processing inbound and outbound shipments, organizing the stock room, and maintaining the sales floor and stock room inventory.
  • Provide expert product knowledge to customers, advising them on product recommendations and driving sales growth.
  • Participate in all educational initiatives, demonstrating curiosity and passion for learning and development.
  • Accurately and efficiently utilize point of sale (POS) systems and operational tools in compliance with Canada Goose standards.
  • Follow all standard operating procedures with excellence.
  • Actively seek feedback to improve performance and cultivate personal and professional growth.
Requirements
  • Minimum 1-2 years of retail experience, preferably in a customer-focused environment.
  • Bonus points for previous experience working with luxury brands in high-volume locations.
  • Ability to stand for long periods of time and must be flexible to work retail hours, including evenings, weekends, and holidays.
  • Excellent time management, organization, and multi-tasking skills.
  • Good understanding of store operations and driving sales performance.
  • Ability to work efficiently in a fast-paced and team-oriented environment.
  • Excellent communication and interpersonal skills with high attention to detail and adaptability.
  • Basic computer skills in Microsoft Office, specifically Word and Excel.
  • Proficiency in another language, Mandarin speaking preferred.
What's in it for You?
  • A company built on Canadian roots and heritage.
  • Your work is recognized with a comprehensive and competitive Total Rewards Program.
  • Opportunities for career growth through numerous internal and external programs.
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.