Business Analysis Expert for ServiceNow and Salesforce
2 days ago
We are seeking a highly skilled Business Analyst to join our team at Tundra Technical Solutions. As a key member of our organization, you will play a crucial role in supporting our ServiceNow program by contributing valuable business insights throughout the solution planning, development, and testing processes.
About Us:
Tundra Technical Solutions is a leading provider of innovative technical solutions. Our company values expertise, teamwork, and customer satisfaction, making us an ideal workplace for professionals who share these values.
Key Responsibilities:
Develop initiative planning and business case analysis, creating estimates for time, cost, and value for assigned work. Lead requirements gathering in collaboration with the team to ensure all business requirements are captured; Discuss business requirements with the team to ensure a clear and complete understanding; and coordinate the translation of business requirements into functional designs. Assist with identifying, verifying, and documenting technical requirements using the appropriate requirements management methodology and tools. Lead testing activities in collaboration with the team to ensure all testing activities are complete, user feedback is captured and incorporated, and acceptance criteria is satisfied before passing the code of the business solution. Conceptualize and document integrated business processes and relate them to the IT platforms used by relevant stakeholders to accomplish their work programs. Identify and resolve gaps between business processes and supporting applications. Work with relevant stakeholders to ensure process compliance with established quality standards.
Requirements:
8+ years of experience in a Business Analysis role with 2+ years in the telecom industry. Hands-on experience with ServiceNow and Salesforce. Requires experience in IT and Business domains with taking initiative, solving complex problems with a customer orientation, adapting to changing environments, and working in a team. Knowledge of business functions such as but not limited to Shared Services, Customer Operations and Workforce and Asset Management. Experience in the company to be familiar with the overall operation, functions of major organizational groups, policy and planning practices, relationship to the external environment would be an asset, but is not required. Requires experience with IT planning and management including business case development, project/portfolio management, demand management, and roadmap planning. Requires moderate to significant knowledge or exposure to application testing, deployment, and operations support. Experience in user experience design would be an asset. Requires experience in the Business domain with project management including business case tracking and basic knowledge of project tracking, reporting, estimation and planning. Required advanced proficiency in business needs analysis and strategy and business relationship management. Experience with business process management would be considered an asset. Knowledge of agile planning (e.g., user story writing, backlog prioritization, sprint planning) and foundational capabilities (e.g., agile development and tools) would be an asset.
What We Offer:
Salary range: $120,000 - $160,000 per year. Hybrid role requiring contractor presence at least 2 days per week at the office.
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