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Caseworker - Patient Advocate

2 months ago


Calgary, Alberta, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Caseworker - Patient Advocate to join our team at CB Canada. As a key member of our organization, you will play a vital role in providing exceptional patient support and advocacy services.

Key Responsibilities
  • Case Management: Manage assigned projects and cases, ensuring timely and effective resolution of patient issues.
  • Telephone Support: Provide telephone support to patients, healthcare professionals, and funding bodies, addressing funding and access issues, compliance programs, and other related matters.
  • Administrative Tasks: Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, and adverse event reporting.
  • Market Research: Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
  • Documentation: Document all activities in program-specific databases.
  • Training and Development: Participate in ongoing refresher training and specialized training courses for specific products or programs.
  • Communication: Provide clear communication to managers, colleagues, and other stakeholders regarding case management during absences.
  • Training and Mentoring: Participate in the training process of new caseworkers, including shadowing and call monitoring.
  • Adverse Event Reporting: Report all adverse events to assigned units or departments.
Requirements
  • Medical or Healthcare Knowledge: Possess medical or healthcare knowledge or experience.
  • Customer Service Experience: Minimum of one year of experience in customer service.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to multitask and work effectively in a fast-paced environment.
  • Technical Skills: Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
What We Offer

We offer a competitive total rewards compensation package, including comprehensive benefits and opportunities for professional growth and development. Our commitment to our associates includes benefit programs that are designed to meet the various needs across our associate population.

Work Schedule

This is a full-time position, requiring a regular schedule with occasional flexibility to meet business needs.