Marketing Membership Rewards Analyst

4 weeks ago


Toronto, Ontario, Canada AMEX Full time
About the Role

We are seeking a highly skilled Marketing Membership Rewards Analyst to join our team. As a key member of our Membership Rewards team, you will play a critical role in driving customer engagement and loyalty through our industry-leading loyalty program.

Key Responsibilities
  • Develop and execute marketing campaigns to drive customer satisfaction, engagement, and redemption of rewards from the Membership Rewards Program.
  • Conduct insightful analytics to monitor the performance of the MR Program, identify trends, and develop compelling insights to share with senior leadership and various teams across the organization.
  • Collaborate with internal and external partners to manage the many facets of the Membership Rewards program, from campaign execution to Membership Rewards asset management.
Requirements
  • University degree in Marketing, Business, or Commerce, or equivalent combination of education and business experience.
  • Consumer financial services (Cards, Lending, B2B) experience a plus.
  • Excellent relationship-building, collaboration, and communication skills, with the ability to work well with both internal and external business partners.
  • Strategic problem solver and self-starter with strong problem-solving, analytical, and decision-making skills.
  • Proven track record of analyzing diverse data sets, including key performance metrics, competitive data, and financial data.
  • Confidence to lead multiple projects and work streams in parallel.
  • A reputation for personal excellence, creativity, and curiosity.
About American Express

At American Express, we are committed to providing an inclusive and accessible work environment where all colleagues are treated with dignity and respect. We offer a range of benefits and programs to support the holistic well-being of our colleagues, including competitive base salaries, bonus incentives, comprehensive medical, dental, and vision benefits, and flexible working arrangements.



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