Surveillance Operations Manager
2 months ago
Job Summary:
This role is responsible for overseeing surveillance operations at the site level on a shift basis. The successful candidate will ensure adherence to all policies and procedures, motivate and lead by example, and assist in providing a learning environment while establishing and contributing to a safe and welcoming work environment for all employees.
Key Responsibilities:
- Provide leadership and direction to the surveillance operation at the site level on a shift basis.
- Assist with the implementation of surveillance operation strategic plans.
- Schedule and supervise employees; assign shift work assignments.
- Monitor, document, and report violations, large cash and cash equivalent transactions excluded, and elf-excluded guests, and unauthorized access.
- Maintain logs; update records; store records securely for evidence purposes.
- Monitor, document, and report on the condition of surveillance facilities and equipment; maintain a preventative maintenance schedule.
- Review special investigation results or requests as directed; provide reporting.
- Liaise and communicate effectively with all appropriate operational departments.
- Develop and cultivate strong working relationships with all stakeholders: guests, ownership, and employees.
- Ensure compliance with licensing laws, health and safety, and other statutory regulations.
Requirements:
- Post-secondary education in criminology or suitable combination of education and experience an asset.
- Minimum 5 years of surveillance and/or security experience; minimum 2 years supervisory experience; gaming experience preferred.
- Responsible Liquor Service Certification where required.
- Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
- Proficient knowledge of computer software (Word, Excel, PowerPoint, Adobe, Autocad).
- Ability to successfully obtain a Category 1 Gaming License with the Alcohol and Gaming Commission of Ontario.
Work Environment Considerations:
This role is based in a secure back office environment, requiring long periods of sitting and watching footage. Non-traditional work hours may be required.
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