Dual Surveillance Supervisor

2 weeks ago

Toronto, Ontario, Canada CB Canada Full time

Job Summary

The Dual Surveillance Supervisor will be responsible for overseeing the daily operations of the casino's surveillance system, ensuring the security and integrity of casino assets, staff, and guests. This role requires a high level of attention to detail, strong observational skills, and the ability to maintain confidentiality.

Key Responsibilities

  • Supervise and manage Surveillance Operators, delegating tasks and duties as needed.
  • Monitor and analyze surveillance footage to identify potential security threats and take corrective action.
  • Communicate effectively with internal and external stakeholders, including law enforcement and regulatory agencies.
  • Investigate and document all irregular, unusual, or suspicious activities.
  • Prepare and maintain accurate records and reports, including logs and trackers.
  • Collaborate with the management team to develop and implement security protocols and procedures.
  • Provide training and coaching to new team members on surveillance procedures and protocols.
  • Ensure compliance with all relevant laws, regulations, and company policies.

Requirements

  • Secondary School diploma or equivalent, with a preference for post-secondary education in Law and Security or Criminology.
  • Minimum of 1 year of experience in surveillance or security-related fields, with a preference for supervisory experience.
  • Strong leadership, analytical, observational, organizational, and interpersonal skills.
  • Exceptional verbal and written communication skills.
  • Proactive and solution-oriented skills, with strong problem-solving and conflict resolution skills.
  • Knowledge of computer applications, including MS Word, Excel, Access, and PowerPoint.
  • Ability to obtain registration as a category 1 Gaming Assistant (license) with the Alcohol and Gaming Commission of Ontario.

Work Environment

  • Secure back office environment, with non-traditional work hours and prolonged periods of sitting and watching footage.

CB Canada is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment.

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