Senior Endpoint Administrator

3 weeks ago

Cambridge, Ontario, Canada Arctic Wolf Full time

At Arctic Wolf, we're looking for a skilled Senior Endpoint Administrator to join our team and help us advance our endpoint management strategy. As a key member of our security operations team, you will be responsible for configuring policies, enhancing security baselines, and creating and maintaining repeatable and reusable standard operating procedures and practices.

About the Role

The ideal candidate will have advanced enterprise knowledge of Apple and Windows endpoints, as well as experience with Jamf and Jamf Protect administration, Windows Intune MDM, Okta IDP, and Splunk. You will be responsible for helping maintain the operational processes for delivering best-practice device management and MDM design, implementation, and ongoing management.

Responsibilities

  • Help maintain the operational processes for delivering best-practice device management and MDM design, implementation, and ongoing management
  • Operate, maintain, and provide consultation for a wide variety of operating systems (Windows/macOS) as well as iOS & Android for BYOD programs
  • Review and update existing device management policies and profiles
  • Solution, update and review bash scripts to support our Mac environment
  • Coordinate plans with key stakeholders and execute activities related to platform maintenance, disaster recovery, and software release management
  • Act as liaison and escalation point for IT support teams relating to endpoint configuration and troubleshooting
  • Follow and continually improve processes for the deployment, configuration, automating, and management of AWN owned endpoints, and related technology
  • Understanding of mobile technology and alignment with security compliance requirements for securing corporate information and devices
  • Create and implement configuration change requests and associated documentation
  • Partner with other areas of IT such Access and Identity, Infrastructure and Service Desk to resolve open issues and projects
  • Will be available for team on-call SWAT rotation for after-hours escalation and triage queues
  • Will be available and willing to work in a hybrid workplace (on-site 3-4 days a week)
  • Ability to travel within North America and Internationally (less than 10%)

Requirements

  • 6+ years of experience in previous enterprise IT positions
  • 4+ years of experience with MDM systems (Jamf & Intune preferred)
  • Jamf 300 Certification

About Arctic Wolf

At Arctic Wolf, we're committed to fostering a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people's and organizations' sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

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