Customer Service Representative

3 days ago

Courtenay, British Columbia, Canada BMO Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.

Key Responsibilities
  • Deliver exceptional customer service and support to customers and prospects
  • Identify customer needs and provide advice and guidance on financial solutions
  • Work collaboratively with the branch team to deliver the desired customer experience and achieve business objectives
  • Support operational activities, including inventory management, escalated service requests, and filing
  • Manage, load, and reconcile cash transactions between treasury and branch units
  • Execute routine tasks within service level agreements
  • Act as a key member of a collaborative and versatile branch team
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations
  • Organize work information to ensure accuracy and completeness
  • Takes the initiative to find creative approaches that make each customer's experience feel personal
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field of study is desirable
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications
  • Strong interpersonal skills, including the ability to build rapport and connections with customers
  • Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
What We Offer

BMO Financial Group offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to an inclusive, equitable, and accessible workplace, and we strive to create a work environment that is respectful, supportive, and empowering for all employees.

To learn more about this opportunity and our company culture, please visit our website at https://www.bmo.com.

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