Building Ambassador

1 week ago

Old Toronto, Canada Equinix, Inc. Full time

At Equinix, Inc., we are seeking a highly skilled and experienced Building Ambassador to join our team. In this exciting role, you will be responsible for providing exceptional customer experiences that delight all visitors and employees.

Job Summary

The Building Ambassador is a vital member of the CRE organization, responsible for creating a positive vibe/first impression at the office front desk/entry area. You will greet visitors and employees, engaging in conversation upon arrival and departure, and anticipate and fulfill guests' needs; striving to exceed their expectations.

About Us

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. We enable organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value while supporting their sustainability goals.

Main Responsibilities
  • Welcome Desk: Act as the face of Equinix, creating a positive vibe/first impression at the office front desk/entry area, greet visitors and employees, engage in conversation upon arrival and departure, anticipate and fulfill guests' needs, answer questions from customers related to the building, coordinate visitor check-ins and security procedures using the Envoy visitor management system, notify Equinix employee hosts of their guest's on-site arrival, manage the distribution of security badges, reconcile visitor logs, maintain awareness of potential office security issues, communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team management tool ensuring compliance with company policies, maintain an orderly and presentable lobby, move deliveries or broken items out of sight immediately, assist with onboarding new employees by providing essential information and resources, support no dead ends.
  • Events and Employee Engagement: Build a welcoming and collaborative community environment amongst our customers through events, cultivate a positive vibe through fun and engaging activities at the front desk, plan and support coordination, promotion, set-up, and clearing of on-site CRE led or supported events, assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies, and catering for All Hands events, partner with We Are Equinix and Equinix Employee Connection Network teams to create inclusive events, provide surprise and delight customer opportunities.
  • Office Communications: Create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools, ensure timely and professional communications to internal and external stakeholders, serve as liaison between employees and various departments, addressing any workplace-related concerns or inquiries.
  • Building Operations: Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed, provide direction, information to vendors, service providers, and Corporate Real Estate staff as required to ensure excellent coordination, assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to the correct department, ensuring no dead-ends, support employees with business card ordering.
  • Business Continuity & Compliance: May act as a representative of the safety committee team, maintain proficiency in fire, safety, security, and emergency procedures as per the Playbook.
Qualifications
  • Customer Service or hospitality experience.
  • Strong interpersonal skills.

We estimate the salary for this role to be around $60,000 - $80,000 per year, depending on location and experience. If you're passionate about delivering exceptional customer experiences and have what it takes to excel in this role, please apply today

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