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Retail Store Manager

2 months ago


Halifax, Nova Scotia, Canada Saje Natural Wellness | Retail Full time
Job Summary

We are seeking a highly motivated and experienced Retail Store Manager to lead our team at the Halifax Shopping Centre location. As a key member of our retail leadership team, you will be responsible for driving business results, developing and leading a high-performing team, and delivering an exceptional customer experience.

Key Responsibilities
  • Business Leadership
    • Develop and implement business strategies to drive sales growth, improve customer satisfaction, and increase profitability.
    • Lead and manage a team of retail sales associates to achieve sales targets, provide excellent customer service, and maintain a positive store environment.
    • Conduct regular performance reviews, provide coaching and development opportunities, and ensure succession planning.
  • Customer Experience
    • Ensure that customers receive exceptional service, are knowledgeable about our products, and have a positive shopping experience.
    • Develop and implement strategies to increase customer loyalty, retention, and advocacy.
  • Store Operations
    • Oversee daily store operations, including visual merchandising, inventory management, and loss prevention.
    • Ensure that the store is maintained in a clean, safe, and well-organized manner.
  • Community Engagement
    • Develop and implement community outreach programs to build relationships with local businesses, organizations, and individuals.
    • Participate in local events and activities to promote the store and our brand.
Requirements
  • Leadership Experience
    • Proven track record of leading high-performing teams in a retail environment.
    • Experience in developing and implementing business strategies to drive sales growth and improve customer satisfaction.
  • Retail Knowledge
    • Deep understanding of the retail industry, including current trends, best practices, and customer behavior.
    • Knowledge of our products, services, and brand values.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, employees, and stakeholders.
    • Ability to effectively communicate business strategies, goals, and expectations to team members.
  • Problem-Solving and Analytical Skills
    • Strong problem-solving and analytical skills, with the ability to analyze data, identify trends, and make informed business decisions.
    • Ability to think critically and creatively to develop innovative solutions to business challenges.