Claims Manager

1 month ago


Old Toronto, Ontario, Canada Zurich Australian Insurance Ltd. Full time
Claims Manager - Global Risk Expert

At Zurich Australian Insurance Ltd., we're seeking a skilled Claims Manager to join our team. As a key member of our global risk management team, you'll play a crucial role in overseeing the complete claims management process.

Key Responsibilities:
  • Manage day-to-day claims department operations, ensuring prompt processing in line with company policies.
  • Lead, mentor, and develop a team of claims specialists, setting performance expectations and providing ongoing feedback.
  • Implement and uphold best practices, process improvements, and measures to prevent fraudulent claims, ensuring compliance with regulatory and contractual standards.
  • Conduct regular claim file reviews and performance assessments, identifying trends and areas for improvement to enhance claims operations and efficiency.
  • Participate in overseeing the onboarding and training of new team members, supporting their development and fostering a collaborative and positive work environment.
Requirements:
  • 5+ years of supervisory and/or leadership experience in claims management within a TPA or high volume insurance industry, demonstrating strong team management and mentoring capabilities.
  • Demonstrate a proven track record in claims adjudication, a strong customer service orientation, and a commitment to ensuring high levels of satisfaction.
  • Skilled in process improvement and change management to enhance claims operations and efficiency.
  • Relevant educational background with a Bachelor's degree or certifications in business administration, Insurance, Risk Management, or related fields/experience. Experience with travel insurance claims is a plus.
About Us:

We're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We're dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities, and a supportive work environment that encourages growth.

We offer a competitive medical insurance package, company-matching pension contributions, wellbeing benefits, and quarterly transit subsidies. We respect who you are and thoroughly embrace diversity.



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