Customer Support Operations Specialist
2 weeks ago
We are seeking a highly motivated and organized Customer Support Coordinator to join our team at Fuze HR Solutions. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of customer orders and providing exceptional support to our clients.
Key Responsibilities:- Enter US customer orders with priority and follow through within requested timelines.
- Follow up with broker managers to ensure purchase order information, including pricing, is accurate for processing.
- Complete ASN's and PO acknowledgements.
- Verify invoice order sequence to ensure all invoice numbers are accounted for.
- Complete customer invoicing, including EDI invoicing and provide order confirmation copies to sales for incomplete orders.
- Issue credits as necessary and perform basic AP data entry (outbound freight invoices).
- Track backorders to ensure processing when product is available.
- Create daily and monthly reports to track all orders, short-shipments, and aging orders.
- Work with customers to resolve shipping inquiries, order status questions, and any issues with high priority.
- Collaborate with the warehouse team to ensure timely and smooth flow of customer orders.
- Provide knowledgeable answers to questions about product, pricing, and availability.
- Complete customer listing forms and product maintenance forms as necessary.
- Manage sample distribution and track samples for inventory adjustment.
- Minimum High School Diploma and/or 2-3 years relevant experience an asset.
- Proficient computer skills in MS Word, Excel, and Outlook.
- Experience in Sage ERP an asset.
- Strong data entry skills; mathematical skills.
- Excellent interpersonal and communication skills both verbal and written.
- Must have exceptional follow-through skills and attention to detail.
- A self-starter with excellent organizational skills and the ability to multi-task as well as meet multiple deadlines in a timely and efficient manner.
- CPG experience an asset.
- Knowledge of warehouse systems and procedures an asset.
- Casual dress.
- Company events.
- RRSP match.
Estimated Salary: $45,000 - $60,000 per year. Flexible Language Requirement: French not required. Schedule: Monday to Friday.
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