Chief Architect for Unified Communications

2 weeks ago


Vancouver, British Columbia, Canada City of Vancouver Full time

About the Role

The City of Vancouver is seeking a highly skilled Unified Communications Manager to lead the development and implementation of telecommunications infrastructure and services. As a key member of the IT team, you will be responsible for designing, deploying, and operating a range of UC technologies, including calling, mobility, contact centre, and online meeting platforms.

Main Responsibilities

  1. Develop and maintain a comprehensive UC technology roadmap for telecommunications infrastructure and services.
  2. Manage the City's mobility services and mobile device management.
  3. Ensure the City's telecommunications infrastructure and services operate to agreed service levels.
  4. Guide the organization through communication systems changes and migrations.
  5. Lead the UC team, including assigning responsibilities, evaluating performance, coaching, training, and development.
  6. Manage operational and capital budgets.
  7. Responsible for analyzing business requirements, preparing feasibility studies, and developing recommendations.

Requirements

  • Degree in information technology or a related discipline, supplemented by technical courses related to the work, and a minimum of 7 years experience in a technical position within Information Technology and Telecommunications.
  • Related experience supervising technical support staff, working with collective agreements, and dealing effectively with labour relations issues.
  • Proficiency in managing both Cisco and Microsoft Teams communication systems and online meeting platforms.

About the City of Vancouver

The City of Vancouver is committed to becoming a City of Reconciliation, consistently ranking as one of the world's most liveable and environmentally sustainable cities. As an employer, we value diversity and inclusion, and strive to create a workplace culture that is respectful, equitable, and safe for all.



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