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Director of Culinary and Support Services
2 months ago
About Us
At Retirement Concepts, we strive to create a family-like environment in our communities, where our residents and staff feel valued and respected. We foster a culture of growth and development, where our teams are empowered to make a positive impact on the lives of our residents.
Summary of Position:
The Director of Culinary and Support Services is a key member of our Support Office team, responsible for leading the culinary and support services operations in our communities. This role requires a strong leader who can create exceptional hospitality experiences for our residents and guests, while ensuring the delivery of high-quality culinary and support services that meet or exceed regulatory requirements.
Responsibilities:
- Lead and motivate a team of culinary and support services professionals to achieve our organization's goals and objectives.
- Develop and maintain professional relationships with community leaders, suppliers, and vendors to ensure the delivery of quality services and products.
- Model our organization's values and leadership behaviors, and inspire others to do the same.
- Provide leadership, mentoring, education, and coaching to team members to ensure they have the skills and knowledge needed to provide exceptional culinary and support services.
- Support community leaders in menu planning and implementation, ensuring that our services meet the dietary needs and preferences of our residents.
- Develop and implement seasonal menus that meet regulatory requirements, resident-specific dietary needs, and community preferences.
- Research and implement industry best practices to improve the quality and efficiency of our culinary and support services.
- Collaborate with community leaders to develop, implement, and monitor standards, policies, and procedures.
- Manage budgets, labor costs, and equipment and supplies to ensure the efficient operation of our culinary and support services.
- Ensure compliance with regulatory requirements and industry standards.
- Participate in the recruitment, hiring, and performance evaluation of culinary and support services team members.
- Develop and implement orientation and onboarding programs for new team members.
- Monitor and analyze the performance of our culinary and support services, and provide reports and recommendations for improvement.
- Participate in disaster and emergency planning, and lead the culinary services component of the planning and implementation.
- Develop and nurture a positive, quality, and resident-focused service culture.
- Participate in our quality improvement program, and prepare reports and provide information required by licensing authorities.
- Attend resident and family meetings as requested.
- Support the community's culinary services when no support service or culinary leadership is available.
Qualifications:
- Graduation from a recognized Culinary Arts or Food Service Management or Hospitality Management program.
- Inter-provincial (Red Seal) designation or equivalent.
- Food Service Nutrition Management certification.
- Food Safe level 1 and 2.
- Management experience in food and beverage, hospitality, or support services: 5 years.
- Excellent time management, organizational, and follow-up skills.
- Ability to set priorities, organize time, demonstrate initiative, and work independently.
- Strong business acumen.
- Ability to travel (60%) and spend extended periods in various communities.
